Sunday night our tub faucet broke and we were unable to turn off the water. After shutting the water down to the house we called a few places to see about getting a plumber to take care of it (it was around 9pm). We spoke with Caldwell and one of their service guys (forgot his name) called me back around 10pm. I explained the problem to him and he pretty much diagnosed the problem over the phone and explained the cost.
Knowing we shut the water off to the house he explained that everything will be fine until the morning if we wanted to wait because labour prices are more overnight (makes sense). Great advice, so we waiting until morning to call back. Spoke to them around 8:30am the next morning and Andrew showed up shortly before 1pm (the appointment was booked between 2 - 5pm). Andrew diagnosed the problem right away, got to work, and had things done inside an hour. We discussed other items in the house we needed taken care of and he explained why such issues would arise and was nothing but honest and professional the entire time.
We will definitely be getting Caldwell back into our home to take care of our plumbing needs. You can definitely feel confident calling them and the price is good :)