- Approximate cost of services:
- $2,000.00
- Company Response
Hi Tara, I'm sorry to hear you're frustrated and understandably so. When these hairline cracks appear they are the result of issues with the substrate, be it the stucco itself or a shifting foundation/settling house. The product we used bridges those hairline cracks and is made to flex to a certain extent with your stucco. However, our warranty is a 2 year labour warranty as is industry standard and there are many factors far beyond the control of our labour that affect a painted surface in the 2 years after we leave. I know Matt discussed this with your husband and it seemed like everyone was on the same page. Based on your review, I can see that's not the case. Would you mind sending your email or phone number to jenns@certapro.com so I can reach out to you directly to discuss this? We always want to ensure our customers receive the best service, including warranty inspections. We also want to ensure that when things don't go according to plan that they are comfortable with why. I'd be happy to discuss this with you further and bring in some additional inspection support to make you feel comfortable with our process.
Thank you,
Justin Enns
Owner