What wonderful people Banas Stone has working for them. I did my front porch, steps & patio with their stone. Two of the pavers cracked in half over the winter and have to be replaced. I called the contractor that did the work to let him know. Sure enough, he was no longer around. My only recourse was to go direct to Banas Stone. When I told them my predicament, they told me that they don't deal with the public, or even contractors, only the dealers. The girl, unfortunately I didnt get her name, I spoke with, told me not to worry, that she would figure something out. After asking me a few questions, she figured out which dealer provided the stone to the contractor that ended up at my house. She called the dealer and verified that stone was delivered to my address, then got approval from them to replace the 2 broken pieces, which she did. She even got them to provide the names of some contractors in the area that would be able to do the replacement. Since I now have the stone and the job is small, the cost should be minimal. She/they, Banas, had no reason or incentive to help me out since they didnt deal with me or my contractor at all. Yet, she went above and beyond what she couldve done, which was to say sorry, we cant help you. Im truly impressed with their desire to please the people that ultimately use their product. I cant speak highly enough of her willingness to go out of her way to help me out, which Im sure is not in her job description. Anytime someone mentions to me that they will be doing stone work at their house, I will insist that they specify Banas Stone to their contractor. Thats the least I could do.
- Approximate cost of services:
- $16,000.00