Ontario Stone Design

Countertops
1221 Stone Church Rd E Hamilton ON L8W 2C6
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Countertops
Ontario Stone Design
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90%

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Reviews for Ontario Stone Design

Average customer rating:
9 10 (30 reviews)

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Aleksandra from Hamilton
Aleksandra from Hamilton
2 reviews Hamilton, ON

First Review

10/10

Granite counter tops for kitchen and bathrooms

Ontario Stone Design have done granite counter tops for our kitchen and all of the bathrooms in the house. I cannot say how much over and beyond the owner and the staff went to please us. My husband and I are usually very picky and stream to a perfection. Just to clarify how much - people say our interior looks like the ones featured in magazines. The type of granite I picked for the kitchen wasn't available at the time. I wasn't ready to compromise, I was set on that one. And plus I needed job done as soon as possible. Lela, who is the owner, promised that she will do her best to call around and try to get the granite that I wanted. And as she promised, I have received call from her that she was on the way to Toronto late at night just to get my granite. What can you say?!
They fabricated granite on time and installed in one day everything, meeting the deadline that I have to admit was very short. They even made our kitchen island wider so we can put bar chairs, at NO COST. Ontario Stone Design exceeded our expectations and we strongly recommend using their service because you will not find better value for your money regarding this type of service and product. Stone, as is, is expensive, Ontario Stone Design makes it affordable for anyone. Great service, great suggestions, great quality and design! No surprises, just the way we wanted.

4 of 5 people found this review helpful.
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Bryan from Hamilton
Bryan from Hamilton
2 reviews Hamilton, ON
10/10

Counter Tops

Ontario Stone Design is a company which I would Highly recommend. They are professional and pleasant to deal with. They educated my wife and me on what stone would be perfect for our home. Lela and her staff are very knowledgable and the installers are excellent. All our questions were answered in a timely fashion and our concerns were addressed. Our kitchen and bathrooms look beautiful now and we have received many compliments. If you're looking for a company that will educate you and take the time to answer your questions than Ontario Stone Design is your one time stop for all your granite needs. Whether its your kitchen, bathroom or patio bar tops the professionals at Ontario Stone Design will meet all your granite needs. A+++

4 of 5 people found this review helpful.
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Hamilton
Hamilton
1 review Hamilton, ON
1/10

Kitchen countertop

Beautiful stone, terrible service, won't be doing business with them again( I was a repeat customer and to think I actually sought them out again!). What's with the money upfront racketeering?! In Lori's actual words: "if you don't pay my guy upfront, he'll leave with the remaining stone". Overall, poor workmanship, poor communication and poor service based on gouging on the poor communication. Will be very surprised if they are still in the business in the near future.

5 of 7 people found this review helpful.
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Company Response

Its unfortunate when a customer is upset with a situation but in this case on two previous occasions when money was due it was not ready and our staff had lengthy waits on the job site while the customer went to the bank, even though the customer was well aware of how much was due each time, on this third and final payment which was a VERY small amount we wanted to alleviate any wait times as our installer had another appointment so the money was asked for when he arrived to deliver the backsplash pieces. The customer called to complain that we were requesting the money and it was explained to him that because of the previous problems and wait times that we had experienced with him that we felt this was the best course of action. He stated to our installer how happy he was with his stone and we are saddened that he was upset but if payments had been ready as arranged than money would not have been an issue.

Carol from Hamilton
Carol from Hamilton
1 review , ON
10/10

Granite Kitchen, Bathroom

We just had our kitchen and bathroom installed by Ontario Stone Design and are thrilled with the excellent results. We shopped around alot but from the moment we walked into their showroom we were greeted with a friendly smile from Lori who took the time to explain about granite and our options and they had much better value than other places we had been to, then Lela came to measure and when the installation crew came they were professional and polite and our home looks beautiful. We are completely satisfied and would recommend them for all your granite needs.

4 of 4 people found this review helpful.
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Company Response

We just found out about this website and would like to thank you for your kind words. Enjoy your granite!!

Jackie in Hamilton
Jackie in Hamilton
2 reviews , ON

First Review

0/10

granite for bathroom

Once the bulk of the installation was done and we were asked to make the rest of the payment, it was very frustrating to get the company to finish the job. We made many phone calls and left messages and most were not returned. They made many promises to come and finish the work but didn't show up and didn't bother to call to cancel. Lela, the owner, in one email wrote that "I don't believe that I need to explain myself".
Very poor quality work with edges that don't meet, broken corners patched with snotty coloured silicone, surfaces not buffed properly, pieces cut too narrow and too short.
If you're in the middle of a contract with them and have paid in full then the best of luck to you!
If you' re in the middle of a contract with them, don't pay in full until the job is completely done. Actually wait 2 weeks before paying in full and take the time to inspect in detail.
If you're not in a contract with them, keep looking for someone else to do the job!

Some facts regarding the Company Response:
1. The original and ONLY job was for Ontario Stone Design (OSD) to do the job from start to finish: measure, cut, fabricate and install. OSD agreed on a delivery time without hesitation. Lela (of OSD) did not try to negotiate a different delivery time and promised she could do the job on time. All our payments were made to OSD (I have kept the cashed cheques); OSD selected, hired, and paid the sub-contractor all on their own. The sub-contractor was OSD's responsibility. The first time we met the sub-contractor was on the day of installation and he helped Lela (of OSD) do the installation.
2. It is easy to see on the photos that most of the problems occured during the measuring, cutting and fabricating, and as OSD clearly states, it was OSD's workmanship. There is no magic that can be rendered during the installation to fix measurement and quality problems: it's too late by then.
3. OSD concludes this to be a "very unfortunate situation"; the fact is that this situation occured because of POOR management, POOR quality, and POOR communication.

3 of 5 people found this review helpful.
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Company Response

This was a very unfortunate situation, the original job was for us to cut and fabricate the stone and the customer was taking care of the installation. At the time we were EXTREMELY busy and had explained to them that we would not be able to do the installation in the time frame they needed. They visited our showroom and met sub-contractor installers who were here also and arranged for them to do the job and that is where the problems arouse. The payment for the stone was to our company the installation cost to the sub-contractors. After this fiasco we no longer outsource ANY installations, everything is done by our companies professional personnel.

Riaz in Hamilton
Riaz in Hamilton
3 reviews Hamilton, ON
10/10

Additional hole needed for soap dispenser

We had marble countertop and needed additional hole for soap dispenser. We phoned to several businesses in and around GHA. Most had to leave a message but it's been 6 weeks and so far no one return our calls.

One day we ran into Ontario Stone, spoke with a gal and she said bring it in and will do it. Estimate given was around $20.00. It took them few weeks due to Christmas rush which is understandable. Today when we when to inquire about the counter? It was ready and no charge.

Service and her smile was priceless :)

3 of 3 people found this review helpful.
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Company Response

We just found out about this website and would like to thank you for your kind words.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ontario Stone Design

ONTARIO STONE DESIGN-we create more than beautiful rooms, we create lasting impressions, specializing in countertops, vanities, furniture, and mantels, let your creativity guide you to a home or business of distinction. The timeless beauty and strength of granite will add aesthetic appeal to any design or décor both interior and ...
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