Just over a year ago I was shopping for a new furnace and air conditioner and got 5 different quotations. Mike Li of Home Depot (The Furnace Room) was recommended to me through a friend. The quality of the Trane equipment and the fact that Mike seemed very conscientious, thorough, and competitive in his quote made me choose them. The work was completed as specified and ahead of schedule.
The furnace worked flawlessly until just a few days after one year of ownership. My relatively expensive "top-of-the-line" furnace had quit and you can imagine my disappointment. I called Mike and he made a complimentary visit and had his team replace the faulty Trane part. I hope this is simply a "bug" to be worked out of the new Trane S9V2 furnace.
In any case, Mike went above and beyond what was contractually required of them and they clearly exceeded my expectations. I would not hesitate to recommend The Furnace Room to anyone looking for a new furnace and/or air conditioner.