Terrible customer service! I would never go with this company again nor will I recommended them to anyone. They are quick to sell, but when our A.C. Broke. Our contractor came, inspected it and said it was working fine. At this time, we were still under warranty. It happened again a week or so later. The same service man came back and tells us we needed to replace a part which would cost us extra labour money. We said we were still under warranty, but he claimed it already passed because the "possible" issue was diagnosed after the warranty ended. Under warranty, they say everything is "fine", but after the warranty, comes the list of things that need replacement and labour is extra.