What began as a very last minute decision to have our kitchen backsplash done ended up turning into a wonderful experience. At first, my husband and I were both anxious and nervous with getting a backsplash done since we didn't know much about the process,had no clue about how and where to select appropriate tiles for our kitchen wall, and whether our decision to have it done at this time of the year was just an impulsive decision. However, when Charles came to our house for our first consultation he made us feel at ease. From that first meeting he was able to guide us with pointing out possible places to find tiles, suggested designs and colour schemes to consider after assessing and measuring out the layout of our kitchen, and provided us with samples to help us visualize how they would look up on the wall. The patience Charles showed when answering all of our questions, and the knowledge we gained from listening to his advice and suggestions helped us make informed decisions quickly and easily. When it finally came time for Charles to work on the backsplash, we found him to be very respectful of our kitchen floor area as he made sure to keep the surrounding areas clean, and took precaution when neatly organizing his tools to create a safe accident-free zone. Charles worked efficiently and was very thorough with putting up each tile. He was also very prompt with calling us the next day after the entire job was done to follow-up on whether everything had dried properly and stayed on as expected. My husband and I are completely satisfied with our kitchen backsplash and we have already received many compliments from family and friends about the "new look" we have. We would not be as happy with this new change to our kitchen if it wasn't Charles' craftmanship, expertise, and skill. We want to thank Retrospect Tiles for a job well done and would definitely recommend this company to anyone interested in this line of work.