Alberta Carpet Cleaning (Calgary)

Carpet & Rug Cleaning & Repairing
3343 - 44 Avenue SE Calgary AB T2B 3K6
Write a Review
Write a Review

HomeStars
Carpet & Rug Cleaning & Repairing
Alberta Carpet Cleaning (Calgary)
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

79%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Giving Back Award winnerGiving Back Awardwinner

Reviews for Alberta Carpet Cleaning (Calgary)

Average customer rating:
8.3 10 (73 reviews)

Sort by

Private User
Private User
Private User reviews Calgary, AB
10/10

Carpet cleaning

Mike was efficient, professional and everything looks (& smells) great. I appreciated him offering me options without a heavy up-sell.

Approximate cost of services:
$356.00
Was this review helpful?
Company Response

Thank you for recommending us and Mike!

Private User
Private User
Private User reviews Calgary, AB
10/10

Excellent Service

They were fantastic! The gentlemen went over all details of the service before he started. Both were very friendly and didn’t mind my crazy dog. They were efficient, hard working and very tidy. I would definitely recommend them and will use them again in the future.

Approximate cost of services:
$262.00
Was this review helpful?
Company Response

Thank you for recommending us and we will be happy to answer any future cleaning needs!

Private User
Private User
Private User reviews Calgary, AB
8/10

Very friendly gentleman who was tidy and professional

The fellow that did our basement carpet cleaning was very friendly and professional. He did a great job and altho he asked if I wanted some extras , he was respectful of my answers and why , without being pushy

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Thank you so much, we appreciate you recommending us!

Private User
Private User
Private User reviews Calgary, AB
10/10

Dryer vent cleaning

They were great! Went over everything before starting work. Super friendly and hard working. Would definitely recommend. Will be calling again for future services.

Approximate cost of services:
$119.00
Was this review helpful?
Company Response

Thank you so much for recommending us :)

Robert in Castlegar
Robert in Castlegar
0 reviews Calgary, AB
10/10

Great, thorough work!

Guys came and cleaned our ducts. They were professional and thorough, explaining each service and it’s value to our home and health. Neal and Thomas are a great team - we highly recommend the company!

Approximate cost of services:
$425.00
Was this review helpful?
Company Response

Thank you Robert! Anytime :)

User
User
0 reviews Calgary, AB
10/10

Duct and dryer vents cleaning - great!!

On time, quick, congenial. Will use again for these services. Would definitely recommend this company.

Approximate cost of services:
$350.00
Was this review helpful?
Company Response

Thanks for recommending us :)

Marie
Marie
1 review Calgary, AB
0/10

Dishonest and unhelpful customer service

Was told they'd clean our rug and have it back in 2-3 weeks.
We called 4 weeks later and were told they left a message with us , which never happened and that it could be delivered in another week.
If that wasn't satisfactory to us we could come and pick it up.
Very rude and poorly handled.

Approximate cost of services:
$250.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Marie,
We would like to first thank you for your feedback and secondly apologize as this does not reflect the level of customer service we strive for in every call. We have taken actions to improve our operation based on your experience.
Thank you again and our sincerest apologies,

Joanne H in Calgary
Joanne H in Calgary
2 reviews Calgary, AB
10/10

Carpet Cleaning

I had my carpets cleaned by this company. Technician, Derek showed up on time, he was polite and courteous, followed all the Covid protocols , protected my hardwood floors and wall corners. He worked very efficiently and did an excellent job cleaning my upstairs carpets and stairs. Highly recommend this technician and company.

Approximate cost of services:
$240.00
Was this review helpful?
Company Response

Joanne it was our pleasure :) Thank you for recommending us!

Private User
Private User
Private User reviews Calgary, AB
1/10

Terrible customer service

I’ve used this company over the last 11years and it’s always been good until now. I just needed my stairs and a love seat cleaned, they said I’d be charged the $99 minimum for carpet cleaning even though it was just stairs, and $79 for the love seat. Expensive, but I agreed.
When he left I realized he forgot five stairs(the upper part of our split level). I immediately called and was told they would talk to the technician and get back to me, no call back. Called the next day, same thing, no call back. I ended up emailing and finally got a call. The girl obviously didn’t believe me saying there was 20 stairs, but there’s 25 in my house. She said the $99 only covered 13 stairs and I got 7 for free, that’s not what I was told and that would mean they charge over 7.50/stair, crazy! She said if I wanted them to come back and clean the remaining five stairs would be charged another $99!
I’ll never use them again.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Hello there,
since this review is anonymous we are not able to check any of our records.
This does not reflect the standard of customer care we offer our clients nor the promise of service we adhere to. I would please advise to call us and ask to speak to Sam the manager in turn to rectify all of your concerns.
We sincerely apologize for this back and forth, and are waiting for your call.
Thank you,

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Alberta Carpet Cleaning (Calgary)

Family owned and operated since 1986, Alberta Carpet Cleaning combines carpet and upholstery cleaning expertise with meticulous customer service that has garnered a the Consumer's Choice Award for Business Excellence—its since 2003 as well as the Top Choice Award and the Calgary Herald Reader's Choice Award since 2012.

Our experienced technicians regularly attend training programs to keep updated on the latest in the industry standards to ensure the highest level of service is performed in your home. Industry leading training, rigorous hiring standards, the best equipment and generous compensation to our staff allows Alberta Carpet Cleaning to deliver consistent service and a great value.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Carpet Cleaning Residential Carpet Cleaning Commercial Carpet Cleaning Area Rug Cleaning Upholstery Cleaning
BRANDS
Alberta Carpet Cleaning
STYLES
Thermorinse truck mounted cleaning technology- detergent free, family safe and pet friendly cleaning. Eco-friendly and environmentally safe cleaning products.
SPECIALITIES
- Heavily stained carpets - Pet Stains Removal - Odor Removal - Anti-microbial treatment - Stainshield Protector (prevents further staining) - Mold / Mildew Treatment
WEBSITE
https://www.albertacarpetcleaningcalgary.ca/
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
Visa, MasterCard or Cash
MEMBERSHIPS
IICRC, COR, Canada Green Program, BBB A+
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
30 Days - Workmanship Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.