We are happy to read that you were overall satisfied with the quality of our service.
In most cases, our service agents are able to accurately quote the services offered. however it is our technicians' due diligence to ensure upon arrival to the job to educate the customer of any additional services that might be needed or be beneficial for job.
Unfortunately our service agents are unable to fully predict these needs over the phone, as some of these can only be verified upon arrival. Our customers have the final word if they want to incur the costs in order to guarantee the results they are looking for.
Each home is very different from the other, and inclusively then the needs can change from year to year, like in your case.
We invite you to speak to our customer service manager (Shelley) at (403)-299-0299 to discuss any other details or provide us with feedback about the specific technician as we want to ensure that your are fully satisfied with out services.