So we have had 3 appointments for hooking up a new fireplace in our basement and the people that have come have been always late. Our first appointment, the guy was 1 hour late, the 2nd appointment the guy was 2 hours late. The 3rd appointment, the guy was 4 hours late. They still have not completely finished the job, so I guess I will be waiting all day for the next appointment.
- Approximate cost of services:
- $5,500.00
- Company Response
Hi Jasmine, It was great speaking with your husband yesterday and we truly do appreciate the feedback you’ve provided. We'd like to again apologize and let you know we’ve taken some steps to tighten up our scheduling and make sure that our crews are following our policy of notifying our customers when they are not on schedule. This is not how we usually do business and does not reflect a typical customer experience, as we strive to ensure a seamless process for our clients. Please let me know if there is anything else I can do for you. Jason Meyer - President