Smithwood Floors

Floor Laying & Refinishing
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.
94%
This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
1
0
0

Reviews for Smithwood Floors

Average customer rating:
9.9 10 (21 reviews)

Sort by

Kerri in
1 review Toronto, ON
10/10

We called Bill back in to install our basement flooring after doing the entire main floor in hardwood the year before. He squeezed us in in less than a week, was in and out 3 days. His guys are awesome, professional, friendly and prompt. Bill is knowledgeable, resourceful and always smiling.
I'd recommend him anytime.

Was this review helpful?
Company Response

Thank you Kerri

Bruna in Etobicoke
4 reviews Toronto, ON
10/10

We hired Bill and his crew to install new hardwood floors in our kitchen, family room and dining room. Bill is very knowledgeable and his crew is very professional and are true experts in their field. They did a great job matching our existing hardwood floors (we did not replace the entire house) and are very happy with the end result. Would highly recommend.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you Bruna

Cathy in Toronto
1 review Toronto, ON
10/10

We moved into a home that was five years old and the main floor hardwood floors showed some wear-and-tear. We wanted them to look like new and protect them from further damage without changing their character. We received expert advise in a very personal, courteous and prompt fashion and were pleased to be informed that a light buffing, touch-up and satin finish would do the trick. Everything was completed to our satisfaction in one day and our floors now look beautiful. They take pride in their work. Will definitely call them in the future and recommend to friends and family.

Was this review helpful?
chasel from Toronto
1 review Toronto, ON
10/10

Beautiful work, the crew was very professional, and the project was completed on time. We had problems with different level floors that they solved with no problem. Highly recommended for a great job, a pleasure to work with Bill.

Was this review helpful?
Maja from Toronto
4 reviews Toronto, ON
10/10

Exceptional service and expertise!! have lived in this house for 18 years and the hardwood floors badly needed work. I interviewed half a dozen contractors across the city and got such a range of suggestions that I was totally confused. Bill was the only one who seemed really knowledgeable about the business and was honest about expectations and pricing. With dozens of contractors passing through over the years, Smithwood has been the only one who under promised and overdelivered! It looks like I have a new floor - totally exceeded my expectations!

Was this review helpful?
Melissa B in Toronto
6 reviews Toronto, ON
8/10

Bill and his contractors did a great job refinishing our oak hardwood floors with a new fresh stain colour and top coat.
We've been getting lots of compliments from family and friends!

We were on a very tight deadline with a baby on the way and Bill stepped up to complete a quote and site visit within 24 hours and the job was done a week later- which was much appreciated!

My only comment would be that there was some discoloration that showed through upon completion of the job due to the way the floors were previously treated/sealed. As I'm not an expert on these things I wasn't sure the cause and had to point it out to Bill to get an answer about the cause of the discolouration. Ideally his communication would have been a bit better by addressing this issue with me before I had to bring it up with him. If I was more particular about getting an even finish throughout this would have been a bigger issue but luckily for him the classic grey stain that we chose doesn't need a consistent finish to look good.

Was this review helpful?
Albert from Toronto
2 reviews Toronto, ON
10/10

We bought an old semi-detached house near High Park. It had wall-to-wall carpet, probably installed in the 80s. We had the carpet ripped up and discovered the original hardwood - face-nailed 3/8" rift and quarter-sawn oak. Unfortunately it was in rough shape - the previous owners had put screws through it trying to get the squeaks out. We brought Bill from Smithwood Floors in for a consultation. Even speaking to him on the phone he already had an idea of what was in the house based on the description and the location - his family has been in this business for a long time. He came to see the floors in person and advised they were too worn down to be refinished well, but the stairs could be sanded and refinished, which was consistent with what others had told us. He gave us an estimate for replacing the floor and it was not cheap! However, he gave us a sensible recommendation for period-correct replacement floor that fit the house's style, with slightly wider planks to modernize the floor without looking out of place. He showed us some samples and it did indeed look much better than the pre-finished floors available at the big box stores.

Bill also gave us advice about how to cut costs by removing the existing floor, screwing down the subfloor, and installing the quarter-round ourselves (or hiring someone else to do it), and let his people do what they specialize in. He was happy to do the other work - but he would have to charge more for it than others might. I thought this was professional and gave us options to save some money without compromising on the quality of the finished work. In terms of payment - we paid for the wood after it was delivered to our home, and payment for the work was delivered after the work was done to our satisfaction.

The finished result was beautiful site-finished, custom-stained rift and quarter-sawn 3/4" Northern oak in long planks, with 3 coats of polyurethane. It was done in about 1 1/2 weeks. It cost more than going to Home Depot but we think it was worth it.

Was this review helpful?
Lisa H. from Toronto
1 review Toronto, ON
10/10

Smithwood Floors did an excellent job refinishing the 100 year old oak floors in our house. They arrived early to every meeting, finished the work on time, were very helpful with any questions I had, and the result of their work is beautiful. The whole house has a new glow because of the newly refinished floors. We are very happy that we found Smithwood Floors.

Was this review helpful?
Dayna from Toronto
1 review Etobicoke, ON
10/10

We had all of the wood flooring on our main floor in our circa 1940's tudor torn out and replaced and finished on site by Smithwood Floors. I had no clue what to pick, what direction the wood should run etc. Bill helped me pick the best wood and style for my home as well as took care to deal with all the details necessary to make it look flowing and seamless but authentic. The floors are absolutely perfect. The job was completed quickly, in a very detailed and professional manner. I couldn't be happier. Very high quality work and results.

Was this review helpful?
Dave Hanson from Etobicoke
1 review Etobicoke, ON
10/10

...a quick word & recommendation about the folks and work done by Smithwood Floors. We are extremely pleased with the service, results and price from Bill & his team at Smithwood, of our recently (Nov/13) refinished wood flooring which was in pretty bad shape. Wished we'd done it YEARS ago & would not hesitate to recommend Smithwood Floors to anyone contemplating doing the same. Dave H.

Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Smithwood Floors

Floor Laying & Refinishing

The Decor Choice for Custom Design & Finish. Smithwood Floors provides complete customized services for all types of Hardwood Floors, since 1967. Installation - Restoration - Sanding, Staining, Repair, Refinishing.

CATEGORIES
Floor Laying & Refinishing
PRODUCTS
Solid Hardwoods, Pre-Finished, Engineered and Laminates
SERVICES
Installation - Restoration - Sanding, Staining, Repair, Refinishing.
STYLES
Strips, Planks, Parquet, Herringbone, In-Lays
SPECIALITIES
Floor Laying & Refinishing
WEBSITE
http://www.smithwoodfloors.ca
YEAR ESTABLISHED
1967
MEMBERSHIPS
NWFW - National Wood Flooring Association
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.