Canadian Property Stars

Lawn Maintenance
Ottawa ON K2M 1A8
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Lawn Maintenance
Canadian Property Stars
Star Score
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75%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Canadian Property Stars

Average customer rating:
7.6 10 (623 reviews)

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Liana in Toronto
Liana in Toronto
1 review Pickering, ON
0/10

Damaged Garage Door

I was approached for having my driveway and agreed to the service. On the day it was to be done, it started raining so the spray splashed up onto my double garage door leaving dark brown splatters approx. 2 feet up from the bottom and it was very noticeable. They told me they would be back to clean it but never showed up. I contacted the head office and was informed that it would be cleaned the following week. Today is the deadline and no one has called or shown up to clean my doors which look HORRIBLE.
Have tried calling the number, left a message, but can never get through.
A new door will have to be installed so I will be going to Small Claims Court for the damages.

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Company Response

Thank you for review. Upon review of your file, Head Office staff have been diligent in communication.
Aug. 21 - lm @ 10:33am
Aug. 21 - clean up booked in @ 11:43am
Aug. 28 - lm @ 12:11pm
Aug. 28 - reconfirmed verbally that clean up is booked in for our service crew

In the past week and half, we have dealt with a lot of rain that affected our entire service territory. Your property is definitely on file to have a clean up performed. In fact our service teams have commenced their schedules addressing all clients that were affected by rainfall. You will be serviced by our Scarborough location and will receive a call 24-48 hours prior to being serviced.

If you have any further concerns, please call our head office at 1-866-912-5296 and our staff will be more than happy to assist you again.

Janet
Janet
1 review Whitchurch Stouffville, ON
9/10

Bad worksmanship - edited

Had my driveway sealed yesterday and offered end of season promo for $145. We had it done 2 years ago for $120, so they certainly not the cheapest. The job was done well into the evening so the lighting was not bright. The next day, in daylight, there were multiple blotches missed. Called the company and never got a call back. Like all other reviews, they took our money and ran?..

UPDATE: Customer Service reaches out and put me on a re-do list. The patio was sealed Aug 26 and was redone Sep 4. The person who redid the sealing was AMAZING (wish we got his name). His workmanship was incredible and thorough. Canadian Property Star should give him recognition. We are very happy.

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Company Response

Hello Janet and thank you for your review. We are sorry to hear that you are not satisfied with the service. Canadian Property Stars has a 100% Workmanship Guarantee and we are more than happy to send our service team back to ensure the service is completed correctly.

We have your message on file and a message was left for you at 4:09pm by a Head Office representative. Please return the call so we can place you on a redo list.

Yuriy from Toronto
Yuriy from Toronto
1 review Ottawa, ON
0/10

Sprayed my SUV along with driveway

Very disappointed
I would definitely not recommend them.
Had them spray/seal my driveway.
They ended up spraying all over my vehicle parked in the street.
Never did them recommend parking it futher out or try to avoid it in any way.

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Company Response

Thank you for your review. We are very sorry to hear that there was overspray on your vehicle. Please contact our Head Office for customer service at 1-866-912-5296 and we will be able to help you with your vehicle!

Private User
Private User
Private User reviews Ottawa, ON
10/10

Driveway resealing

My driveway needed resealing.
I saw the good work done on my neighbours and approached the staff to do mine.
He agreed to come and did an excellent job.
He removed weeds, filled in larger cracks and told me to wait 24 hrs. to put my car in.
All looks great.
Thank you!

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Company Response

Thank you for the kind review! We will be sure to pass this on to our contractor. Enjoy the rest of your summer!

Private User
Private User
Private User reviews Brampton, ON
10/10

Canadian Property Stars-Driveway Sealing

Annoop and Tyrese were very accommodating and friendly. They took the time to explain the process and how it works. The total job for a 4 car driveway sealing and crack filling took under 2 hours. Their prepwork and taping to ensure our interlocking pathway was protected was excellent. They paid special attention to fine line cracks and put extra driveway sealer on those. I intend to recommend Canadian Property Services to anyone that asks. I trust it will last.

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Company Response

Thank you for your review! We will be sure to pass your kind words along!

Private User
Private User
Private User reviews Ottawa, ON
4/10

Driveway sealing

I was left with cracks and big gaps. I thought they would filled them as I could not see what they were doing. It was getting dark and I was working.

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Company Response

Thank you for your review. We are sorry to hear that some cracks were missed on your driveway. Canadian Property Stars has a 100% Workmanship Guarantee and we can send our service team back to take care of any issues.

Please call our Head Office at 1-866-912-5296 and we will be able to assist you further!

Scott
Scott
1 review Ottawa, ON
10/10

Laneway Sealing

Our laneway was long overdue for some maintenance, having multiple cracks well developed. Crew member Michael observed the obvious need we had, came to our door, and gave me a good sales pitch that was both thorough and polite, explaining the work that his team could do. The price was reasonable and the job looks well done. Thank you Michael, Linneah, and your team member who I witnessed do a fine job trimming the growth all along the edge of the laneway. Keep up your conscientious workmanship.

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Company Response

Thank you for your review! We will be sure to let our team in Ottawa know!

Isabella
Isabella
7 reviews Aurora, ON
2/10

Driveway sealing

Driveway sealing
Compared to their website advertisement and video, actual work performed onsite was sloppy. I paid for the SealstarPLUS service but when I came out to have a look, I noticed no cracks were sealed. I asked the worker why and was told this is the service I ordered. I then called the office and a very friendly and polite woman assured me she would speak with the crew mgr immediately. 20min later, while the driveway is still wet, a worker tip-toed across the driveway filling cracks without taking the time of smoothing out the filler properly. For whatever reason, some cracks were done while many others, not. He then loosely resprayed the driveway, only this time without taping edges and overspraying onto lawn and cement edging. The only positive I have to say is that the office staff and onsite crew members I spoke to, were polite at all times but the workmanship left me very disappointed.

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Company Response

Hello Isabella,

Thank you for your review. We have a 100% Workmanship Guarantee to ensure the service is properly completed. Please contact our Head Office at 1-866-912-5296 and we will let our service team know!

Private User
Private User
Private User reviews Toronto, ON
7/10

Lawn care

Unsatisfactory. I will never use this company again. I was contacted by telephone to have both front and backyard aerated for $50. But when they came I was told front yard only. The person who did the lawn was being trained using my lawn and made a mess of the driveway and street. I contacted the company to confirm my order in case I made a mistake and was told someone would return to fulfill the agreement. I am still waiting one month later.

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Company Response

We are sorry to hear that this was your experience. Please contact our Head Office at 1-866-912-5296 and we will get this matter resolved for you!

Lisa in Oakville
Lisa in Oakville
2 reviews Ottawa, ON
0/10

Buyer Beware

I signed up for their lawn care service last summer and never saw them again. Despite several attempts to contact the head office via social media, email and phone, no response whatsoever but they had the nerve to call me today to sign up again.

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Company Response

Hello Lisa, We are sorry to hear that you haven't heard a response. We will look into this for you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Property Stars

Get your lawn off to the right start each year with the #1 lawn maintenance service that every lawn can benefit from -- core aeration. Unlike some lawn services that serve a single purpose, aeration supports the health of your lawn on multiple levels and is therefore the most cost-effective way to promote the health and vitality of your home's turf grass. Canadian Property Stars offers aeration as well as many other services that will make your home look its best.

CATEGORIES
Lawn Maintenance
SERVICES
Lawn Aeration, Driveway Sealing, Exterior Cleaning and Window Washing, Spring/Fall Lawn Rejuvenations
SPECIALITIES
We offer the Star Plan with Seasonally-Timed Core Aeration, Fertilizer & Seed Blends and more
WEBSITE
http://www.canadianpropertystars.com/index.php
YEAR ESTABLISHED
1996
NUMBER OF EMPLOYEES
90
RETURN POLICY
Workmanship Guarantee
PAYMENT METHOD
Cash, Cheque, Visa, MC, Amex
LICENSES
Provincial Direct Sellers in AB, Sask + 100's of Municipal Operating permits in ON, MB, SK, AB, BC
MEMBERSHIPS
Landscape Ontario
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Sealing (same Summer) + Workmanship Guarantee
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