I was approached for having my driveway and agreed to the service. On the day it was to be done, it started raining so the spray splashed up onto my double garage door leaving dark brown splatters approx. 2 feet up from the bottom and it was very noticeable. They told me they would be back to clean it but never showed up. I contacted the head office and was informed that it would be cleaned the following week. Today is the deadline and no one has called or shown up to clean my doors which look HORRIBLE.
Have tried calling the number, left a message, but can never get through.
A new door will have to be installed so I will be going to Small Claims Court for the damages.
- Company Response
Thank you for review. Upon review of your file, Head Office staff have been diligent in communication.
Aug. 21 - lm @ 10:33am
Aug. 21 - clean up booked in @ 11:43am
Aug. 28 - lm @ 12:11pm
Aug. 28 - reconfirmed verbally that clean up is booked in for our service crew
In the past week and half, we have dealt with a lot of rain that affected our entire service territory. Your property is definitely on file to have a clean up performed. In fact our service teams have commenced their schedules addressing all clients that were affected by rainfall. You will be serviced by our Scarborough location and will receive a call 24-48 hours prior to being serviced.
If you have any further concerns, please call our head office at 1-866-912-5296 and our staff will be more than happy to assist you again.