Lux Interior Design

Interior Design
Toronto ON M5V 1M1
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Interior Design
Lux Interior Design
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76%

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Reviews for Lux Interior Design

Average customer rating:
9.4 10 (57 reviews)

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Brian from Toronto
Brian from Toronto
1 review Toronto, ON
10/10

Interior design and decorating

When I moved to Toronto from Vancouver I hired LUX design to set up my apartment. Knowing that I am busy and just generally don't know too much about home accessories, they set up everything for me. I mean everything. When I opened the front door I had plates, spoons, bed linens, towels, everything. Isabelle and her team thought of it all.

The most impressive part is that I did not ask them to do it. I told them my situation, hired them for the condo quickie and sent them a few pictures of places I liked. They took care of the rest.

Review has 1 previous version
Approximate cost of services:
$15,000.00
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Company Response

Brian, thank you for the stellar review. It was great working with you and it really was an interior designers dream to have a blank canvas to work with! I hope you enjoy living there and look forward to working with you again in the future!

Russell Jones from Toronto
Russell Jones from Toronto
1 review Toronto, ON
10/10

Condo reno

I recently hired lux to help with an interior reno and decorating project for my new condo. The service I received was great, very professional friendly team and very creative. While they did tell me that my smallish budget wouldn’t get me everything on my list, I appreciated their honestly up front, and I wasn’t pressured to spend more than what I had. I completed my bathroom reno and purchased some furniture for my living and dining area, and those things make a huge difference in the space. They gave me a full design for the condo which I appreciate because when I come into some more money I’ll know exactly what to buy for the other rooms. Overall very happy with the service, would definitely recommend them.

Approximate cost of services:
$17,000.00
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Company Response

Thank you very much for your kind words and the great review. It was truly a pleasure working with you and hope you are enjoying your space!

Thiru Sinna from Toronto
Thiru Sinna from Toronto
1 review Scarborough, ON
10/10

Home Design

We spoke with several design firms to design our dream home that we’re building in Markham and we finally decided to go with LUX – and boy are we glad that we chose them. Our Designer, Lara, is just AMAZING to work with. She’s so super responsive (via txts, emails, phone-calls), very patient(as she incorporated our ever-changing input), awesomely creative (came up with such cool ideas that we never thought of for the kitchen, bathrooms, pantry, etc) and just a pleasure to work with. We were working against a deadline as our builder needed to know the design of the house before he the final contract was signed and down-payment paid – and Lara and the LUX team delivered on-time after a series of conf-calls and emails and working non-stop. We just can’t wait for the design to come to life so we can move in and enjoy! Thank you Lara & LUX!

Approximate cost of services:
$7,500.00
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Company Response

Thank you for your wonderful review and comments! LUX Design is so pleased that you have been happy with your design services! It is a pleasure to provide design ideas that many homeowners may overlook and we gladly share our expertise. We think communication between designers and our clients is extremely important and we pride our team on being as quick as possible to answer any requests.The property turned out beautifully and we hope you enjoy your new home!

Rachel  from Milton
Rachel from Milton
2 reviews Milton, ON
10/10

Interior design

My husband and I had the pleasure of becoming acquainted with Isabelle (the owner of Lux Design). She was able to address some of the issues were having, and was amazing! She was an absolute pleasure to deal with, and we couldn't be more pleased as how things worked out. We will definitely be using Lux Design in the future.

Review has 1 previous version
Approximate cost of services:
$15,000.00
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Howie from Toronto
Howie from Toronto
1 review Toronto, ON
0/10

Condo Quickie

I recently contracted the services from LUX Design for my brand new condo and I wish I could take it back. it has been terrible from the get go. We gave them a budget of $12,000 and both designs were close to $30,000. So, basically a waste of my time because there is no way I could afford that. Since then I have emailed and I get a response a week later, I ask for quotes or ideas and I never hear from them. Also, I really don't like the fact they weren't honest with me. They said I would pay retail price for the goods. Which is fine because I know they get a better price and that's fine, they have to make money too. However, I did some research and pretty much every item I paid more for and some items considerable amounts. Also, there are so many fees and they are expensive and marked up. Even stuff like light bulbs are marked up and you don't even get all the necessary bulbs I had to go buy more. I have complained to the manager and have voiced my displeasure with their service and now I have to take to this because right now I have paid $4000 for curtains, lights and a coffee table and I believe they just want my money and for me to just go away. I could complain about more issues but I think you get the point, I would never recommend LUX.

Approximate cost of services:
$10,000.00
6 of 6 people found this review helpful.
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Company Response

Good morning,

My name is Christine and I am the director of operations at LUX Design. After reading your review online I am reaching out firstly to apologize that you had an unsatisfactory experience with us, and secondly to try and resolve the situation together with you.

LUX values each individual client that we work with and it is never our intention to cause a client to be frustrated or less than satisfied with our services. As a boutique company, our reputation is very important to us and we work hard to instill our staff with the tools and training necessary to provide excellent client service. A few months back, we had two lead staff members leave us to start their own company and as this was going on without our knowledge we know that their intentions were not on our side with regards to client service. I believe that your experience occurred around this time with said staff members. Although that is by no means an excuse, it may help to paint a picture of this atypical experience with our firm that we truly regret.

Since we do not recognize the name Howie that was used to post the review, I cannot be sure who I am reaching out to, but would sincerely love the opportunity to make things right, in any way that I can. I would like to ask that you contact me directly, at christine@luxdesign.ca, or by phone at 416.848.3108. I would be happy to meet with you at our office or your home to discuss your experience and offer solutions to move forward positively.

I look forward to hearing from you soon.

Warm regards,
Christine

Louise Martin in Scarborough
Louise Martin in Scarborough
3 reviews Scarborough, ON
10/10

Interior Design

I have had the pleasure of working with Lux Design on several projects and have found their designers to be extremely professional, knowledgeable and approachable. I have seen firsthand how they interact with their clients, listen to their needs & concerns and provide excellent solutions through their designs and suppliers.
Lux stands by their product.
Whether through extensive kitchen, bathroom, or living space renovations in Toronto from start to finish or through more minor renos, Lux sees the project through all of the stages - this allows their clients to focus on what they do best without worrying about the renovation.
I would highly recommend Lux Design to anyone looking for a professional Interior Design firm in the Toronto area and look forward to working together with them for years to come!

Approximate cost of services:
$30,000.00
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Company Response

Hello Louise, thank you for your great review, it is always a pleasure working with you on interior design projects in Toronto. We enjoy creating beautiful kitchen renovation, bathroom or closet renovations alongside your company!

Hedwig from Etobicoke
Hedwig from Etobicoke
2 reviews Etobicoke, ON
9/10

Condo interior design, minor renovations

I hired Lux Design to help with decorating our new condo and some minor renovations in the kitchen. Natalie, our designer, gave us 2 different designs with different furnitures to choose from. She is flexible with our choices and managed to stay within budget. All the pieces are modern and practical. Our kitchen cabinets took longer than I wanted but still work out fine. The best part is Natalie was on site to let the trades come in (including delivery of furnitures and staging), then locked up afterwards so I did not need to take anytime off work! The condo before/after transformation is pretty huge with some simple changes! It had been 6 months now and I love coming home everyday.

Approximate cost of services:
$40,000.00
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Chris Yeung from Old Toronto
Chris Yeung from Old Toronto
1 review Old Toronto, ON
10/10

Loft Design

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I hired LUX Design to assist with the design of my newly purchased loft. I was moving in with no furniture and needed an overall plan for furnishings, accessories, window coverings and lighting. I worked with LUX Design’s Condo Quickie package, and was very happy with the end result. My designer Natalie worked with me to create a design plan that worked for me, and the design was carried out smoothly and on schedule. LUX Design took care of all the details, coordinating deliveries to the site and making sure pieces were set up according to the original plan. I will be working with LUX for additional design work in my condo in the coming months and would definitely recommend their services to anyone looking to hire a designer

Approximate cost of services:
$10,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Chris, thank you very much for your review. We enjoyed working with you in furnishing your condo and look forward to working with you again in the future! Thanks for being a great client :)

Heather Greenberg from Toronto
Heather Greenberg from Toronto
1 review Toronto, ON
10/10

Condo Quickie - Downtown Toronto

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Having just moved to Toronto and starting a new job with, I did not have the time (or desire) to find furniture for my apartment. I did a lot of Internet research before deciding to use Lux Design's Condo Quickie. From my initial contact with Lux Design's team I knew I had made the right decision. They were always quick to respond to my questions and were extremely accommodating to my schedule.

Natalie was my designer. She was tasked with finding the right furniture for a very small space. She did an amazing job at listening to my likes and dislikes and understanding what I wanted for my space. She presented me with two options for every piece of furniture and was able to stay within my my budget. Within a month of moving into my apartment, I had a place to call home. I was very impressed with the professionalism exhibited throughout our time working together and would definitely recommend others to use Lux.

Approximate cost of services:
$10,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lux Interior Design

LUXURY | STYLE | SOPHISTICATION LUX Design is a Full Service Interior Design and Renovation Firm specializing in creating one-of-a kind, luxury residential interiors. Our unique client focused approach allows us to take the stress out of the otherwise multi-faceted renovation process while ensuring your expectations are not only met, ...
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