We asked LUX to furnish our new condo and contacted them once our offer had been accepted but prior to actually moving in. We showed our designer Neha some past design photographs from the LUX website that we liked to give some guidance but still tried to give LUX the autonomy to design and select pieces based on their style. Our condo is a 2-bedroom unit in a 5-year old building in downtown Toronto and since we liked the existing finishes, the project was primarily to furnish the unit since we wanted to sell our old furniture and start fresh in the new space. Our initial budget was planned at $30k-50k.
Timeline - 3/5
The project took a fair bit longer than we were expecting, perhaps because our expectations had to be reset once the project got underway. In our initial design consultation, we were told verbally that we could have everything in and installed in approximately 3 months and contemplated not even moving in our old furniture since based on that schedule, we thought that the new pieces would arrive within about 3 weeks of moving in. We ended up moving in all our old furniture just in case and that turned out to be a good decision as the project ended up taking nearly 10 months start to finish. I can appreciate that furniture (especially custom-ordered pieces) can take a while to receive and setup so I'm not entirely surprised at the longer timeline but what was a bit frustrating at times was that some pieces that we saw in the design presentations ended up being on back order when our designer tried to order them so we ended up either having to wait 3+ months for the back ordered items or to try to choose something similar instead. It wasn't the end of the world, as everything we ordered and received was well worth the wait in my opinion.
Quality of Work - 5/5
The quality of the items we received, as well as the various services included in the implementation of the design plans (i.e. painting of accent walls, installation of light fixtures, installation of trim and smoked glass for our gallery wall) was all truly top notch! Paint was applied very evenly, light fixtures were sturdy, centered and hung at appropriate heights, all garbage and leftover materials were disposed of and the unit was always neat and tidy at the end of the day. Any service work that was subcontracted out (such as painting or electrical) was managed entirely by LUX and rolled in to their service fees so we didn't need to worry about this at all.
Communication - 4/5
Overall, the communication from LUX regarding the status of the project was timely and helpful. We were generally given only a few days to book the service elevator in our building when LUX intended to come in and receive deliveries but this wasn't generally a problem as they were flexible on their entry dates and times if the elevator was fully booked on a given day. We ended up working with 3 different designers throughout the course of the project (the first went on maternity leave and the second left the company near the end of our project) so the communication frequency and thoroughness varied a bit from person to person but generally it was quite good.
Design Sense - 5/5
We were thrilled at the quality of the final designs. We absolutely loved nearly every selection, especially the light fixtures, rugs and bedroom furniture. Everything worked very well together, was reasonably priced and made for very elegant and functional living spaces. I really think LUX would be hard to beat here - their work is truly excellent!
Cost - 4/5
Our initial planned budget was $30-50k but ended up being a little over $60k and the design fees for LUX accounted for only a little under 10% of this budget. The cost overrun was surely a consequence of the furniture we chose and I know LUX was willing to scale back on anything had we asked them to but we ended up loving what they picked out for us so we decided to just increase the budget and go with it. The extra cost was a bit of a drag but LUX's design fees were reasonable and we're very happy with the result of the project so we don't have any real complaints here.
Service - 5/5
The service provided by LUX was outstanding. Their design fees were very reasonable and they not only designed and planned out the entire project but they also came onsite to receive all the deliveries, clean up packing materials, organize and schedule all subcontractor work, deal directly with the building concierge, communicate project status by email, etc., etc. It was truly a full-service endeavour and it was wonderful to be able to go to work for the day and to come home and have new furniture setup, new light fixtures installed, new artwork, etc without any traces of dust or garbage leftover in the unit.
Overall - 4/5
All-in-all, we were quite happy with the work and the result. Our place is the envy of most of our friends now and we're very comfortable and happy to be living in such a professionally designed space! I can recommend LUX with confidence as I know they are very talented and capable of doing quality work.