Lux Interior Design

Interior Design
571 King Street West Toronto ON M5V 1M1
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Interior Design
Lux Interior Design
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Reviews for Lux Interior Design

Average customer rating:
9.4 10 (53 reviews)

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Eileen in Toronto
Eileen in Toronto
4 reviews Toronto, ON
10/10

Interior Design for our Home

We are long time clients of Isabelle, who is the Principal of Lux Design, and one of the most talented designers in the city. Isabelle designed our entire home and demonstrated a level of care that made us feel like she treated our home as her own.

Her dedication to our project was evident on the very first day we began our collaborative sessions to brainstorm different styles for our home. She came prepared with an incredible collage of pictures to give us an idea of different looks that we could achieve. She spent a lot of time trying to understand who we were as people and sought to solicit our opinion so that she could truly design a house that fit our family, our lifestyle, and our own tastes. No detail was too small for Isabelle.

Isabelle began with creating a new floor plan that maximized our space and increased its functionality. She was always respectful of our goals and found creative solutions where practicality, utility, and design came together.

The process of selecting flooring, paint colours, furniture, lighting, art, and accessories can be a daunting task for any individual, but Isabelle made this seem simple and effortless. She created an interior design book where multiple ‘looks’ were selected for each room so that we could chose one that we felt was the best fit and even gave us the ability to mix and match certain elements together.

With any project this large, there are going to be minor challenges that come up, which most people accept. What is most important is the manner in which these challenges are resolved. Isabelle’s actions and words have shown us time and time again that she is a champion for accountability. Regardless of what came up, whether it related to inventory that arrived damaged, or the need to modify an element of the design during construction, Isabelle dealt with everything professionally and ensured that we were completely satisfied.

We also had an opportunity to work closely with Nazneen, who is the Director of Operations at Lux Design. She was always available to speak with and clearly had an eye for detail as each of the invoices we received were all accurate; not an easy task considering all of the moving pieces.

Overall Isabelle’s design really pushed the boundaries whenever possible and as a result, our home is absolutely stunning!! She is an extremely talented designer and exudes passion for her work. We are so happy with the design of our home and could not have done it without Isabelle and Lux Design!

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Benjamin in Toronto
Benjamin in Toronto
1 review Toronto, ON
10/10

Toronto Town home Renovation and Design

If you are looking for creativity and style coupled with organization and project execution the I would recommend Lux for your project.

We recently undertook a large renovation to our mid town home and worked with our designer Catalina and the management team at Lux to make it happen. They delivered on time and worked within our budget. They suggested so many unique ideas for our space that we would have never thought of, our home in a magazine and our family friends continue to rave about it every time they come over. We love coming home to it every day.

Thanks Lux for the amazing work you did for us!

Highly recommended.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Sofa "FIX"

After over 2 years, LUX went above and beyond and addressed a repair on a sofa that I purchased from them. This shows they stand behind their products they offer to clients and want to ensure that their clients are happy, even after some time. Billy Halis helped immensely to find a solution after the vendor would not address the issue. Thank you very much.

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Jeffrey Stone in Toronto
Jeffrey Stone in Toronto
1 review Toronto, ON
10/10

Renovation and Furnishing of our home in Toronto

My experience with Lux and particularly with my designer Liz, has been superb! She understood my style, worked exactly within my budget and delivered with quality pieces. I'm quite pleased with the customer service and I look forward to trusting Lux Design again to handle my future design projects. Thanks again for great service!

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Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen +2 Bathrooms+ General upgrades

When we bought our place, we did so with a little bit of faith because we had a vision in our minds of what it could look like. Lux designs led by the amazing designer Negar did an exceptional job bringing that vision to life. Thanks for always being available for questions and for being flexible with our demands. Truly exceptional service!

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Jimmy’s Coffee in Old Toronto
Jimmy’s Coffee in Old Toronto
1 review Toronto, ON
10/10

Coffee Shop Concepts & Designs

We have been working with LUX Design since 2008 on the build-out of our Jimmys Coffee stores and are extremely pleased with their services. From the very first store on Portland street, LUX created a really cool concept that ended up becoming the benchmark for our fast growing chain of Coffee Shops. The LUX designers are very creative and aren’t afraid to push the envelope but also design with a realistic budget in mind – they are very fun to work with too! Since 2008, we have been building another coffee shop every 2 years, hiring them for each consecutive one. We have been featured in several publications worldwide including the New York Times and Toronto life and are proud to work with LUX as we continue to grow, we now have 8 cafes and growing! LUX Design has also consulted on one of our personal homes, they are a well-rounded firm with great ideas for both commercial and residential interiors.

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Private User
Private User
Private User reviews Toronto, ON
10/10

Condo

My husband and I needed the service of a designer to furnish our condo. As  we downsized from our house, we needed to buy new furniture that was suitable for a condo rather than a house. We chose Lux Design as they received many positive Homestar reviews, were featured  in trade magazines and Nazneen, the affable office manager, indicated that they are willing to  meet our tight  timeline. Negar Aghebati was assigned to us as our designer. It was totally a 10/10 experience.

Efficient : Negar gets things done. Period. I needed something, she would find the items for me quickly. 

Communication: Wow. Negar deserves  bonus point in this area. However I communicated by messages, phone calls, text, or Whatsapp, she responded to me quickly. Sometimes we would be talking past 11pm to work out ideas. 

Professionalism: Negar is very dedicated to her work that it shows. She showed up on time. Several times she would just pop by if she was  in the area in order to work out any issues . She was also  calm and patient. 

Service: things do go wrong  and the hallmark of truly good service is how you fix problems when they occur. I received one dining chair that was defective. Negar already ordered a replacement before I asked her to. 

Result :The place looks great. My husband and I love it. We couldn't have done this without Negar. 

Highly recommended. 

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Disappointed  in Old Toronto
Disappointed in Old Toronto
1 review Toronto, ON
1/10

Condo - downtown

One of Lux’s up sell is their designer access to many stores along with their designer discount. Firstly, it is part of the agreement where they do not disclose the name of the store where you as a client wouldn’t really know how much the actual cost is. Secondly, if they do receive a discount, LUX will charge you a one time fee! Thirdly, if there was something specific you wanted outside of their list of access stores, expect to be charged a fee. Everything is a fee! Custom closets, they hire and set up the appointment and in my case was not there 7 hours to watch the workers on site, when technically that’s what I paid for. So the closet company bills Lux, and Lux will add another fee for what?! If you wanted to paint your walls, put up wallpaper, Lux will charge additional fee for nothing. Oh I forgot, they actually made the appointment. So add $250-$300... like many of you I also read the reviews and maybe they value their larger book of business clients but for Toronto condo owners, do not hire Lux Design Toronto. They barely did anything and really doing it yourself will save you $$.

3 of 3 people found this review helpful.
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Company Response

Dear Reviewer,

At LUX Design we do not solicit the fact that we pass on discounts, we are sorry that you may have received this information. Our business model is that we charge a flat design fee and source furniture items from sources worldwide to ensure our clients receive a beautiful and complete look. We sell the furniture to our clients at retail price, the same price as if you were to go into a store on your own, the difference is that you are getting a complete design service with us. we are happy to disclose most of where we have sourced goods from however often times they are sourced from the USA from vendors that the public cannot purchase from. For those specific vendors, we are an official re seller of their goods. We are pleased to have connections worldwide so that we can create one of a kind spaces suited to our clients.

I do apologize if our designer was not on side during the closet installation. We have been working with the same closet company for almost a decade. They understand our design direction and we trust their work however it is our duty to be on the job site during the installation overseeing the work. Thank you for letting us know that our designer was not on the job site, we have addressed this for future clients.

best regards,
LUX Design

Private User
Private User
Private User reviews Toronto, ON
8/10

Condo Furnishing and Decorating

Project Description
We asked LUX to furnish our new condo and contacted them once our offer had been accepted but prior to actually moving in. We showed our designer Neha some past design photographs from the LUX website that we liked to give some guidance but still tried to give LUX the autonomy to design and select pieces based on their style. Our condo is a 2-bedroom unit in a 5-year old building in downtown Toronto and since we liked the existing finishes, the project was primarily to furnish the unit since we wanted to sell our old furniture and start fresh in the new space. Our initial budget was planned at $30k-50k.

Timeline - 3/5
The project took a fair bit longer than we were expecting, perhaps because our expectations had to be reset once the project got underway. In our initial design consultation, we were told verbally that we could have everything in and installed in approximately 3 months and contemplated not even moving in our old furniture since based on that schedule, we thought that the new pieces would arrive within about 3 weeks of moving in. We ended up moving in all our old furniture just in case and that turned out to be a good decision as the project ended up taking nearly 10 months start to finish. I can appreciate that furniture (especially custom-ordered pieces) can take a while to receive and setup so I'm not entirely surprised at the longer timeline but what was a bit frustrating at times was that some pieces that we saw in the design presentations ended up being on back order when our designer tried to order them so we ended up either having to wait 3+ months for the back ordered items or to try to choose something similar instead. It wasn't the end of the world, as everything we ordered and received was well worth the wait in my opinion.

Quality of Work - 5/5
The quality of the items we received, as well as the various services included in the implementation of the design plans (i.e. painting of accent walls, installation of light fixtures, installation of trim and smoked glass for our gallery wall) was all truly top notch! Paint was applied very evenly, light fixtures were sturdy, centered and hung at appropriate heights, all garbage and leftover materials were disposed of and the unit was always neat and tidy at the end of the day. Any service work that was subcontracted out (such as painting or electrical) was managed entirely by LUX and rolled in to their service fees so we didn't need to worry about this at all.

Communication - 4/5
Overall, the communication from LUX regarding the status of the project was timely and helpful. We were generally given only a few days to book the service elevator in our building when LUX intended to come in and receive deliveries but this wasn't generally a problem as they were flexible on their entry dates and times if the elevator was fully booked on a given day. We ended up working with 3 different designers throughout the course of the project (the first went on maternity leave and the second left the company near the end of our project) so the communication frequency and thoroughness varied a bit from person to person but generally it was quite good.

Design Sense - 5/5
We were thrilled at the quality of the final designs. We absolutely loved nearly every selection, especially the light fixtures, rugs and bedroom furniture. Everything worked very well together, was reasonably priced and made for very elegant and functional living spaces. I really think LUX would be hard to beat here - their work is truly excellent!

Cost - 4/5
Our initial planned budget was $30-50k but ended up being a little over $60k and the design fees for LUX accounted for only a little under 10% of this budget. The cost overrun was surely a consequence of the furniture we chose and I know LUX was willing to scale back on anything had we asked them to but we ended up loving what they picked out for us so we decided to just increase the budget and go with it. The extra cost was a bit of a drag but LUX's design fees were reasonable and we're very happy with the result of the project so we don't have any real complaints here.

Service - 5/5
The service provided by LUX was outstanding. Their design fees were very reasonable and they not only designed and planned out the entire project but they also came onsite to receive all the deliveries, clean up packing materials, organize and schedule all subcontractor work, deal directly with the building concierge, communicate project status by email, etc., etc. It was truly a full-service endeavour and it was wonderful to be able to go to work for the day and to come home and have new furniture setup, new light fixtures installed, new artwork, etc without any traces of dust or garbage leftover in the unit.

Overall - 4/5
All-in-all, we were quite happy with the work and the result. Our place is the envy of most of our friends now and we're very comfortable and happy to be living in such a professionally designed space! I can recommend LUX with confidence as I know they are very talented and capable of doing quality work.

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Pamela in Toronto
Pamela in Toronto
1 review Toronto, ON
10/10

Full new condo design

I couldn't recommend Lux highly enough for the design of our new condo. Our designer was Catalina and she came up with a great design that matched our personality and style and then saw it through from painting and installation to the purchase and placement of furniture and the final reveal. She oversaw the whole process and that meant that we did not have to be involved with any of the trades or with the purchase or delivery of items. The whole process was seamless and took all of the stress out of the renovations.

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Company Response

Thank you for your wonderful review of LUX Design! We are so pleased to hear you are thrilled with the design of your new condo! We take great pride in being able to oversee the entire design process from start to finish so that we are able to ensure a stress-free project for our clients. We hope you enjoy your new condo design for years to come! Thank you for choosing to work with LUX Design.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lux Interior Design

LUXURY | STYLE | SOPHISTICATION LUX Design is a Full Service Interior Design and Renovation Firm specializing in creating one-of-a kind, luxury residential interiors. Our unique client focused approach allows us to take the stress out of the otherwise multi-faceted renovation process while ensuring your expectations are not only met, ...
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