Watermart has been supplying our RO systems and servicing our system in Toronto for about 15 years. I can say without reservation that their their management, staff, technicians, the products they sell, and the service they provide are absolutely top of the line. We have had second residences in several other Canadian cities as well, and as they were too far from Toronto, I have had to have other companies provide service....none of which have had the level of expertise, professionalism, and reliability of Watermart. I have noted that of all the companies we have used, Watermart is the only one whose service technicians wear latex gloves, clean out the filter housings, and disinfect the system with food grade hydogen peroxide to ensure that everything is kept sanitary and safe. When we have had service done on our systems outside of Toronto by other companies, I actually have to tell them what procedures to follow to make sure that bacteria is not introduced to the system.
Although we call Dave, the owner, "the Guru of Reverse Osmosis systems," everyone who works at Watermart is extremely knowledgable and helpful. Thank you, Ken, for a great service call this week. And many thanks to Hugh for all his help troubleshooting over the phone our filter change for our Ottawa R.O. system.
- Company Response
Hi Suzi. First off thank you for 15 years of business. It is certainly appreciated. But a really big thanks for your kind words concerning our staff, our products and our service. It is interesting to see how few companies like ours actually sanitize customer's drinking water systems during service. Which is strange because it is a set of recommendations and a course given by both the Canadian and American Water Quality Associations (our trade bodies). There seems to be very little understanding that despite having a bacteria-free water supply, that because water filters never start out 100% disinfected, that microbes will grow inside the unchlorinated, wet, ambient temperature inside all water treatment systems - regardless of make or model. And that maintenance should include a thorough flushing with some kind of oxidant. All that said, thank you for recognizing the thorough and professional job we try to do and for your review. Please let any of the team know any time if you have questions. All the best. Dave & the Watermart Team.