I bought about $1,500 worth of dining furniture from Structube's Queen East location. Was told by the sales clerk that the furniture would fit into most SUVs, so decided to pick it up myself to save the $90 delivery charge. When I arrived to pick up my furniture, the boxes were very bulky and didn't fit in my car. I had to pay the $90 delivery charge after all and wait another week before it would be delivered.
Fast forward to delivery day. I reserved the elevator in my condo from 3 to 6 p.m. and told Structube this was my window. The delivery truck showed up at 1:50 p.m., even though I was assured by the sales clerk at Structube the day prior that she personally spoke to the delivery company and told them not to come until 3 p.m. I wasn't home and missed the delivery altogether. When I called the store to tell them what happened, they told me I'd have to pay another $90 if I wanted the furniture delivered again! No apologies offered. I told them I would cancel my order if they didn't offer a solution and they were only too pleased to do so. I said they could save the sale if they delivered the items as promised, but they said no and went ahead and cancelled the sale.
The customer service that this company offers is the worst I've ever seen. While the furniture is affordable and stylish, Structube needs to hire people who actually care about the company, customers and their jobs.
I'm now out $90 for the delivery fee and have no dining room furniture. Thanks Structube. I'll be sure to share my experience with family, friends and social media!
- Approximate cost of services:
- $1,500.00