Structube Brampton Trinity Common Mall

We went into the Brampton store to purchase reclining\rocking chairs and put a deposit down on them in August 2016 for end of Nov delivery as the salesman indicated we were not able to pick them up ourselves. So we had to pay for delivery even though we own a truck and would have been more convenient for us. At end of Nov I noticed online that the chairs were in stock so I called the store and was informed that unless we attended in person to payoff the balance the chairs would not be delivered as they don't take payment/credit card over the phone. So we went back to the store to pay the balance owing and were provided with a delivery date of either a Tuesday or Saturday option..we choose the Tuesday and took the day off to be available for delivery. They called us the night before and advised delivery would be between the hours of 4 to 8pm. We received a call at 8 from a number in the US indicating they were running late and would be here by 8:45. I called the store and spoke to the guy that sold us the furniture and explained what was happening and that we had been waiting all day and still no delivery and he was very rude and of no assistance at all. At 9pm again we received a call that they were about 30 mins north of us..to make a long story short they finally arrived at 11:15pm!! Not acceptable! The following day I was in the area and popped into the Brampton store first I spoke to a salesman who really didn't seem to realize what an inconvenience they caused they I waited and spoke to Surinder. She was very understanding and apologetic.. She called to confirm my actual delivery time and reimbursed my shipping charge. She is the only reason for my rating along with the fact that the recliners are so comfortable. Thank you Surinder for your great customer service and for making it right!