We had a flood on a Wednesday and our insurance company contracted Mircon to fix our electrical.
They no showed the first day -- Thursday
Cam showed up half an hour late the next day -- Friday. Cam spent most of his time on the phone while he was there. Cam had to borrow my ladder. After less than 5 minutes, Cam finally hung up his phone and stated 'You have an electrical issue here'. (GEE no kidding, why do you think you are here?) He then stated he couldn't get a crew out until 3 days later.
On Monday his crew was booked for 7 am and strolled in over 3 hours late. Luke found a hidden GFI that had been tripped in less than 45 minutes. I can only assume Cam was still on the phone.
We would not use Mircon again, and actually asked that they not complete further work on our house besides reactivating the tripped GFI as we would rather use another company.
- Approximate cost of services:
- $600.00
- Company Response
Unreal that this was allowed to be posted without homestars looking into it first. The time I spent on the phone was trying to get your work approved so that I could send guys in for the repair the same evening or next day. I did not ask for your ladder, it was in the room I was inspecting and your wife offered it so that my ladder which was on your porch did not have to come inside. The guys came 3 days later because that is how long your insurance company took to approve your claim. The guys were 45min late not 3 hours and this was due to the massive snow storm that happened that morning. I thought we deserved some praise for making it out in such horrible weather conditions but I guess not all people think reasonably. As I explained to you I could not turn the power on safely because of the hacked knob and tube that was found in your kitchen. I think it was better to have your power off in 2 bedrooms and the family room for a few days rather than your home burning down due to negligence. We always try our best to keep everyone happy but some people can simply not be pleased.