We contracted Terry and Tony to finish our basement and add a bathroom. Things started off great and the quality of the workmanship was good. As the project progressed we had issues. A heat run was not directed to the bathroom from the existing duct work. Terry insisted that he would be charging us extra for this as we had not asked for it in his original estimate - who doesn't have heat in their bathroom? All trim was included in the estimate, however Terry did not trim the closets and refused to do so unless we paid him extra. The estimate included a garbage bin however one was never used and garbage was piled up in our garage. The final week and a half of the three week project Terry got quite rude and demanding - ordering us to clean up the work area, refusing to install the bathroom accessories (the day before Tony had asked where we wanted them hung) and trying to charge us extra for screws and installation. His drywall taper didn't show up for work on a weekend and kept leaving the basement doors open while he was sanding, increasing the amount of dust throughout the house.
I honestly would not deal with Terry again. His rudeness was unprofessional. He did not complete the work that was promised and tried to add additional charges repeatedly.