Love Your Rug Cleaning Toronto

Carpet & Rug Cleaning & Repairing
1-41 Advance Rd Toronto ON M8Z 2S6
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Carpet & Rug Cleaning & Repairing
Love Your Rug Cleaning Toronto
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82%

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Reviews for Love Your Rug Cleaning Toronto

Average customer rating:
8.1 10 (61 reviews)

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Happy
Happy
13 reviews Toronto, ON
10/10

Organized and Transparent Process

Well, I always here the commercials and thought why not give them a try. I did also get a quote from another company but overall Love Your Rug really seems to have a more seamless customer experience and the pricing was competitive. I did have to chase at one point but their response was super-quick and straightforward and made sense given the state of one of the rugs they cleaned. Would def recommend but hopefully not need to use again for this particular service (they offer many which I didn't know!) cause I'm done with rugs!

Approximate cost of services:
$380.00
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Company Response

Thank you for this wonderful recommendation.
Below is a link for last weeks Globe And mail write up about one of our other divisions LoveYour Gear. Hopefully you will read it and enjoy the story

Best, Tony

https://www.theglobeandmail.com/canada/article-hockey-equipment-cleaning/

Freya Morrison in Thornhill
Freya Morrison in Thornhill
3 reviews Vaughan, ON
1/10

Still smells like urine

I specifically requested that my rug be cleaned for cat urine. The rug still smells. Not happy.

Approximate cost of services:
$200.00
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Company Response

Hi Freya, sorry to hear about this issue. I know that we have already picked up your rug for a 2nd wash and enzyme.
Would appreciate if you can call me to discuss this online.
Warmly, Tony

angela in Toronto
angela in Toronto
9 reviews Vaughan, ON
10/10

rugs

have a rug that i wash myself yearly for the past 20 years. decided to use love your rug services. the rug looks like new. great job on cleaning and pickup and delivery folks were polite and professional. i have already recommended to my family, thank you again.

Approximate cost of services:
$154.00
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Company Response

Thank you for the positive feedback, we will share it with our team.

Norma D
Norma D
1 review Toronto, ON
10/10

Like Brand New!

My husband wanted to throw out our rug, our cat and dog really made a mess of it. It was an expensive rug, so I thought we should try and get it professionally cleaned first. Love Your Rug, not only picked up and dropped off our rug but when they returned it , IT LOOKED BRAND NEW! I highly recommend this company they were a joy to deal with.

Approximate cost of services:
$79.00
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Company Response

Thank you for the positive review we will share with our team.

Ken
Ken
3 reviews Richmond Hill, ON
0/10

Cleaning Area Rugs

I had requested for the cleaning of three area rugs (1 small and two large). The rugs were picked up on May 10 and received them back on June 3rd. Between that time no one from the company called. I opened the small one first for convenience and it looked great and only had a small stain left over but I knew nothing is perfect so that's fine. What was unacceptable was when I unrolled the two big rugs (6X9 feet). There was still a lot of stains on both of the rugs. Since I never heard of an problems from the company pre delivery of my rugs I expected the rugs to be cleaned. So my first step was to put painter's tape on the rugs to indicate the missed stains and I called customer service to arrange pickup to clean the rugs again free of charge as per their policy. They arranged to pick up the rug again on June 7 so that they could look at the stains again. I got a call from their repairs department indicating that I need to pay additional 775 for cleaning one of the rugs and I need to stain the other rug for 1350. Of course I declined that because I paid 372 to have my rugs cleaned and now they tell me to pay 2000 more. How come no one called me before first delivery to tell me the rugs cant be cleaned unless I paid more and I could've decided if I wanted to or not. As a customer that has paid for a service and has received the product they should expect that the service has been provided if they don't hear from the company otherwise. And so I requested 'money back guarantee and a 100% satisfaction guarantee' as per their company policy. I have requested money back through calling customer service multiple times and emailing them multiple times. Its been over a week and I still haven't heard back from them with each time customer service saying I'll let manager know. I hope it's a misunderstanding and I'll hear from them soon. I'll provide an update as it becomes available.

Ken

Approximate cost of services:
$372.00
1 of 1 people found this review helpful.
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Company Response

Good afternoon Kenny T

I've reviewed your order, listened to all the phone conversations and spoken with our lead technicians regarding your order. These are my findings, you had used home remedies and chemicals and damaged your rugs causing discolorations etc. you called on us for help to restore your expensive carpeting.

Washing alone will not fix the problem caused by improper care by the homeowner. We offered you a colour correction service to rebuild the coloring back into your Chinese wool rugs. A process that takes a lot of time and requires a secondary specialty team that work in our repair department.

I can see, from our files, per our notes that we picked up two of your rugs for additional review and after discussing the options, you declined the additional work. No problem we were happy to have the rugs picked up in order to keep up A nice relationship with our customers.

You paid for the work that we did. Thank you. You are free to receive a second opinion and circle back with me with your findings.

If I may suggest.....doing stain removals on rugs requires a great deal of experience. It's taken us over 100 years to develop the tooling techniques and procedures to carefully clean and remove stains from expensive and exotic rugs. In the future you should consider leaving it to a professional rug cleaning specialist.

If you would like to discuss this or any other matter further please contact me at 416-538-8669 and ask for Tony

Best,
Tony

Private User
Private User
Private User reviews Toronto, ON
0/10

Leather repair

Paid for a service that wasnt fulfilled. The owner and his team personally called me and harassed m.

Approximate cost of services:
$120.00
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Company Response

Unsure of who you are, we cannot comment for this reason

Leda
Leda
1 review Vaughan, ON
10/10

Rug Cleaning

I am extremely happy with the customer service, the results of the area rug I had cleaned and the turn around time. Fantastic!!!!

Approximate cost of services:
$150.00
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Company Response

Thank you so much for your positive feedback, we will share. With the team.

George
George
1 review Toronto, ON
10/10

I love, LOVE YOUR RUG!!

This was my first time using a carpet cleaning company. My rug was picked up within 24 hours and returned to me in a week. It looks good as new and I couldn't be happier. I can't say enough good things about this company. The staff was great to deal with and they exceeded my expectations. Thank You!!

Approximate cost of services:
$350.00
1 of 1 people found this review helpful.
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Company Response

Just reaching out to thank you for the positive feedback.
We have shared this with our team.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Cleanning of a shaggy rug

I called them and they came next day, the rug was returned exactly the day they promise, and it looks so nice and clean, Excellent job done, and service was A++
highly recomended

Approximate cost of services:
$110.00
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Company Response

Thank you for the wonderful recommendation. You can also check out some of the other cool projects we have on the go at LoveYour Center on Instagram. Best, Tony

Nancy Botting
Nancy Botting
1 review Toronto, ON
8/10

Carpet cleaning

Love your rug lost our beautiful gorgeous expensive carpet.
Update talked to the owner he was very concerned is picking up carpet and he will rectify situation will keep you all posted!
The owner of the company has reached out many times and is quite concerned. He has offered to compensate me or to replace the carpet. It is rare for a company owner to be this concerned .
Although I wasn’t happy they have done a lot to make amends.

Review has 1 previous version
Approximate cost of services:
$25.00
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Company Response

So sorry for your loss. May have memory be eternal. Please call and to discuss further.
Best, Tony

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Love Your Rug Cleaning Toronto

Love Your Rug Cleaning Toronto has been cleaning area rugs in Toronto for over 25 years. Over the years we have developed the skills to professionally clean some of the toughest and most soiled rugs. We offer all clients a 100% money back guarantee so if you are not satisfied with your rug cleaning or rug repair we will refund your money. We specialize in Persian rug cleaning, Oriental rug cleaning, wool rug cleaning and area rug cleaning, as well as area rug repair. We are offering a 30% coupon to all first time rug cleaning and rug repair customers who bring their rug to our factory in Toronto.

CATEGORIES
Carpet & Rug Cleaning & Repairing
SERVICES
Persian rug cleaning, Oriental rug cleaning, wool rug cleaning, area rug cleaning, area rug repair, carpet repair, handmade rug cleaning
WEBSITE
http://www.loveyourrug.ca
YEAR ESTABLISHED
1986
NUMBER OF EMPLOYEES
20
WARRANTY TERMS
100% Money Back Guarantee
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.