Mr Build Vancouver

Hired Mr. Build to cut a simple hole through my flooring (metal clad and laminate) into the ceiling of my floor below, and they were to then put ducting through the hole for my hood fan. Well the guy carelessly cut too close to the structural support beam of my loft, so the hole is not the proper size for the duct because the support beam goes through the edge of the hole!

Basically they messed up the hole, left the duct material sitting there as it did not fit, and sent me an invoice for the full amount, even though I now have to get a duct company in to try to complete tricky duct work because of the awkward hole. I would not have this additional cost if the job was completed properly and the invoice should reflect this. It can not be done as I already have the hole in my upper floor, can't make two holes!

When i contacted the owner he simply told me "they did what they were told", "We cannot assume what's behind a wall or cieling. As every structure is different " (which is irrelevant since this happened on the outside of the wall!), and "You don't have choice were the hole is cut as it has to line up with the cabinet and hood. Hope all works out for you....sorry you feel this way". Also not true!! He could see this metal beam going around all 4 walls and did not cut the hole out far enough to clear the beam.

They could have simply reduced my invoice to reflect the extra cost I now have to incur to hire someone else to do duct work. Not to mention the additional unpaid time off work I will need to take for this. Instead, they take no responsibility and expect me to pay them in full.

We've used Mr. Build over the past 15 years for both big jobs such as kitchen and bathroom renovations to all kinds of household repairs. They've always done a good job at a reasonable price.