Rooter-Man GTA

Drain Services
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Reviews for Rooter-Man GTA

Average customer rating:
9.2 10 (225 reviews)

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Ryk in Agincourt
Ryk in Agincourt
6 reviews Toronto, ON
10/10

Batrooms

  Rooter-Man GTA
647 957 7775
ON
CANADA

I've had nothing but rave reviews from all my experiences over the last decade or more with Mr. Rooter and all of his staff related to my Plumbing needs. This time it was related to my bathroom sink and toilet.
From my first contact with the receptionist to Chris who came to do the work, both were vrey receptive, friendly, and very pleased for my business. Chris listened to my requests and asssured me there would be no problem. He quickly gained my confidence and I knew it would be done right, which it was! I have no hesitation to call them again and again for all my plumbing needs. Even though they are strangers, they quickly become like family. Even Fred remembered me from my previous contact, which I appreciate very much. No one can go wrong by calling Mr Rooter to work for and to serve you.
Ryk

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Company Response

Thank You kindly for reviewing Rooter-Man Plumbing and Drain Services. We are happy your experience was pleasant.

Clare
Clare
1 review Toronto, ON
10/10

Waterproofing of basement, lead pipes replaced.

Would highly recommend Rooter-Man GTA. Incredibly communicative, clean, stuck to the timelines. I appreciated that they were upfront about potential problems that they couldn’t see, helped with my decision making process. Incredible work, Stephan was FANTASTC.

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Company Response

Clare thank you for this very kind review. You definitely made our job a pleasant experience. We are happy that we were able to help with your waterproofing issues and with the replacement of your lead pipes. Rooter-Man is so happy to have gained such a wonderful customer.
Thank You,
Sandy and Staff!!

Loei in Waterdown
Loei in Waterdown
1 review Hamilton, ON
10/10

Septic pump replaced.

Jay was awesome. Very polite, clean and explained everything he did. I was happy with the job he did. Septic pump needed replacing. The job was complete withIn hours after finding the pump.
I will definitely usethis company again.

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Company Response

Thank you for taking the time to review Rooter-Man Plumbing and Drain Services. Replacement of sewage pumps is just one of our specialties and we are happy your experience was a pleasant one. We are happy to have gained another happy and satisfied customer.
Your Friendly Staff at Rooter-Man Plumbing and Drain Services

Iolanda
Iolanda
1 review Toronto, ON
10/10

basement sewer lines compromised

After our initial appointment with Stephen, felt very confident in the work that needed to be done.
Stephen said that it would take 3 days and upon starting the work, it finished on time.
Also when I had to speak in the office Sandy was wonderful to deal with.
Work outside and inside was restored to its original state, very clean.

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Company Response

Thank you Iolanda for choosing Rooter-Man Drain & Sewer Service for your old clay sewer line replacement requirements. Sewer line replacement due to tree root infestation is one of our many specialties. Sewer line replacement is a task that we are highly trained in and we are the number one choice in many municipalities when it comes to sewer line repair or replacements . Thank you for the opportunity and thank you for this kind review.

snickersm in Mississauga
snickersm in Mississauga
1 review Mississauga, ON
10/10

Awesome service... had issues with slow drains, all good now

Had issues with slow drains in the house for years... At least once a year the main drain would get backed up, we had it snaked by a few different plumbers, but after a while the backup would happen again and again. So then we thought we would spend a little extra money and get someone more professional to have a look at things. Stefan from Rooter-Man showed up at our door within the hour and did a camera inspection. He then used some other high tech equipment that power flushed the drains with hot water... and wow what a difference, no more slow drains. Stephan explained it perfectly, regular snaking only clears out the large debris, but it doesn't clean out the sludge buildup. Stefan did another inspection after the power flush and the main drain looked good as new again. Should've called Rooter-Man in the first place, instead of always opting for no-name plumbers. And the rate difference wasn't even that far off. Lesson leaned. Awesome service Stefan, thank you again. Definitely recommend Rooter-Man, these guys are pros, you just can't go wrong.

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Company Response

We appreciate the time you took to post this nice review. When there is grease in the line our HOT WATER Powerflusher or Powerjetter (which is unique in our industry) will provide the solution. The expression on our customers faces when they are involved with the camera inspection afterwords and see their clear drains makes it all worth while. We look forward to servicing your plumbing needs again.
Thank You
Rooter-Man Plumbing and Drain Services

Patricia in Toronto
Patricia in Toronto
2 reviews Toronto, ON
1/10

Bathroom Shower Faucet Leaking

Placed a call. Claimed they were coming that day but did not come until 26 hours later. Robert showed up and said that I needed a new faucet. He wrote out a work order and quoted a price. I said it was high and he yelled, "Do you want it done or not?" I sheepishly said yes as I did not want to wait any further. He made me sign all the papers including one that said the job was finished to my satisfaction. I balked at that and he repeated "Do you want it done or not?" I signed and he took my credit card for payment.
He was there for an hour ripped out two tiles and a bit if drywall. He then went to his van and got a replacement faucet in plain brown box. He replaced the shower and placed all the remaining bits in the box, as I then had to hire someone else to replace the drywall, tiles finish installing the taps. His invoice emailed later described: Supply faucet $201.00, Copper fittings $30.00, Part pick-up (from his van parked in front of my house) $70.00 and 2.5 hours labour (my tenant said he was only there for 2) $451.26. Robert was rude and intimidating and I would never recommend his services to anyone.

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Company Response

Hello Patricia, thank you for taking the time to write this detailed review. I would like to start off by mentioning that Rooter-Man highly respects people's busy schedule and do or best to arrive within the window promised. As most can understand situations beyond our control arise and at rare times a delay can happen. Our records indicate that a phone call was placed to inform you that we needed to reschedule and it was mutually agreed upon that we would arrive the next day instead. With respect to Roberts timing, Rooter-Man tracks all service vehicles by GPS which allows us to monitor when our plumbers have arrived to your location. Tracking shows Robert arrived to your location at 12:55 and was complete at 3:35. Timing marked on the invoice would be accurate. With respect to signing documents our policy is to fully inform our clients of pricing upfront with a signature required of acknowledgment and approval to proceed with the service. Without a signature service can not be performed. It is unfortunate that your experience was not a pleasant one however we do thank you for your business.

Your friendly staff at Rooter-Man Plumbing and Drain Service

Roger in North York
Roger in North York
1 review Toronto, ON
10/10

Emergency drain pipe repair

Looking after an elderly parent (93) in a 65+ year old house and on a Sunday morning the old house p-trap under the floor gave in. The team from Rooter-Man, everyone from the patient lady who took the call , the plumber (Alex) and the two guys who broke the floor and replaced the system, were fantastic! I couldn’t have asked for better service and people, all were great with my Mom, clean and efficient. We are pleased with the cost.
I fully and completely recommend Rooter-Man!

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Company Response

Thank you kindly for this positive review. We are happy that we were able to replace your elderly mothers sewer quickly and efficiently. The staff at Rooter-Man plumbing and Drain service is happy to have gained a happy new customer.

JCH
JCH
3 reviews Mississauga, ON
10/10

Blocked drain in the basement

It started with me settling down to watch TV on a thursday evening when I heard my water alarm in the basement go off. Noticed that the floor drain had water around it. I immediately searched homestars and went with Rooter man based on proximity and recent reviews. My call was handled promptly in an extremely professional manner by a female rep. I was in a slight state of panic, but after talking to her realized that the blockage was only when running the kitchen sink and could wait till morning. She set up an appointment for 9 AM the next morning. Promptly at 9:00 AM Alex showed up. His professional and courteous manner immediately gave me confidence that I had picked the right company for the job. He diagnosed the problem as build up of grease and snaked the drain. He then waited for me to do a very thorough testing of water flow by asking me to repeatedly fill up the kitchen sinks and run max water volume. The problem was solved. Alex, did a great job, and while in the home pointed out some items for improvement - e.g. the washer hoses. This was greatly appreciated. So, bottom line, I can recommend highly without reservations.

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Company Response

Wow, what an incredible review! Thank you JCH. We're so happy you're happy. We promise to continue that level of service indefinitely. If there's ever anything you need in the future, don't hesitate to give Rooter-man a call. ☺

Al in Woodbridge
Al in Woodbridge
3 reviews Vaughan, ON
9/10

Basement drain hydro flush cleaning

Note: I am posting my review again, this time under my saved profile:

It all started on the Sunday morning of labour day long weekend... I found my basement floor drain backed up. I called Rooter-man and Jay was there within 2 hours-he snaked out the drain until the clog was cleared and then did a camera inspection... we found a heavy buildup of grease from the kitchen drain (I didn’t know about maintaining my drains before)... Hydro flush was recommended. So Jay and Stefan were back 2 days later and did a fantastic job! Camera now shows clean drain walls all the way down the line right to the sewer main. The guys were very courteous, informative and neat. Totally worth it for the peace of mind!

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Company Response

Thank you very much for your kind words Al. Doing maintenance on your sewer drains is very essential and We do everything in our power to ensure our customers are completely 100% satisfied. It is our pleasure to do service with customers like you as it makes our job worth it! Thank you again!

Al B.
Al B.
1 review Vaughan, ON
9/10

basement drain hydro flush cleaning

It all started on the Sunday morning of labour day long weekend... I found my basement floor drain backed up. I called Rooter-man and Jay was there within 2 hours-he snaked out the drain until the clog was cleared and then did a camera inspection... we found a heavy buildip of grease from 16 years of buildup from the kitchen drain (I didn’t know about maintaining my drains before)... Hydro flush was recommended. So Jay and Stefan were back 2 days later and did a fantastic job! Camera now shows clean drain walls all the way down the line right to the sewer main. The guys were very courteous, informative and neat. Totally worth it for the peace of mind!

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Company Response

Thank you for tsking the time to write a review Al! We are happy you like the result and thank you for being so pleasant to work with. Please give us a call for any future needs you may have! ☺

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Rooter-Man GTA

ROOTER-MAN Plumbing And Drain Service is a group of professionals with over 40 years of experience in the industry. Our mission is to provide high quality professional advice and solutions to home-owners. We pride ourselves in providing to our customers the highest standards in customer care throughout the process. We will provide exceptional "beyond the call of duty" services to all our customers. We are committed to providing the highest level of professionalism, service, response and quality workmanship. We take pride in our ability to diagnose, give options and complete the job with 100 percent customer satisfaction every time. If you require emergency plumbing services in the Toronto and GTA regions, there are 24 hour emergency plumbers in Mississauga, Vaughan, Oakville, Etobicoke and Burlington locations on stand-by ready to service you. From Plumbing and Drain issues to Wet Basement Waterproofing, Rooter-Man can handle and specializes in these services and more!

CATEGORIES
Drain Services, Plumbing, and Waterproofing
PRODUCTS
Enzymes for drain cleaning maintenance, Advantage Plan Memberships
SERVICES
Full Service Plumbing, Drain Cleaning / Clearing, Drain Repair, Sewer Back-Ups, Sewer Line Replacement, Sewer Line Repair,Flooded Basements, Waterline Replacement, Trenchless Sewer Line/Waterline replacement, TV Camera Inspections, Backflow Preventers, Sump Pumps, Leak Detection, Pipe Thawing, Clogged Toilets, Wet Basement Waterproofing, Weeping Tiles, Weeping Tile Replacement, Interior Waterproofing and High Pressure Hot Water Jetting
BRANDS
We stock all major sink, faucet and toilet brands. We proudly stock our trucks with Rigid tools
SPECIALITIES
We specialize in Plumbing, Drain and Sewer services and also in Watermain repair and replacements and also in Wet Basement Waterproofing.
WEBSITE
http://lp1.rootermangta.ca/rooterman/
YEAR ESTABLISHED
1970
NUMBER OF EMPLOYEES
20
RETURN POLICY
Visa, MasterCard, Debit, and Cash.
PAYMENT METHOD
Visa, MasterCard,Debit and Cash
LICENSES
Trade Number: D25183
MEMBERSHIPS
YES
LIABILITY INSURANCE
Yes
DIPLOMAS
TORONTO Contractor's License No: T87-4540654 OAKVILLE Contractor's Licence No. 16-110717
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
No job is too big or too small for Rooter-Man Plumbers.
PROJECT RATE
Rooter-Man provides Price Quotes up-front BEFORE the work begins. We only begin when the customer ag
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All of our work comes with a written guarantee. Manufacuturers warranty on purchased parts / items.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.