I've been with Rotterman plumbing for over two years now and every single time I call them, it has been incredible. They're always on time and super fast to arrive, resolved matter with extreme cleanliness, and what I love the most, their team is so friendly and kind, what an amazing company. You truly get what you paid for, and I won't be looking elsewhere for plumbing service.
Nohémie thank you for taking the time to post this review about Rooter-Man. Costumer service and impeccable workmanship are our prime goals. We appreciate you as a customer and are happy we were able to help you with your blocked shower drain.
We had sewage odour coming from our main floor washroom. Turns out the previous owners did not have a gasket correctly installed. Jay did a quick job finding the problem and corrected the issue. We also called the company on a Sunday morning and Jay came the same afternoon. Great turnaround.
I had a leak in my 1st floor ceiling and there was toilet right above it and our guess was the toilet was leaking so we made inquiry on Home Stars. We got a call almost immediately and a visit to our home was made to assess the situation. The toilet was disassembled completely and it was found that the toilet seal was broken. We were asked to buy the toilet seal and that the plumber would be back to install it. We were unsure of what type of toilet seal to buy as we have no clue about the toilets so we call numerous times and never got a response back. I had a toilet in my tub and hole in bathroom floor for a week before it was fixed. They went AWOL and charged me $255.
Good Afternoon James. Could it be possible when you attempted to reach us you called another company in error? We have checked our recorded call tracking and do not have any repeat calls from your number? It is not our standard business etiquette to avoid customer phone calls. Please feel free to reach out to our office directly at 1-888-828-7668. We would be more then happy to assist. Thank you.
Robert from Rooter Man helped me fix a leak that had sprung in a second-floor bathroom. I called first thing in the morning and he was by in the early-afternoon. After arriving, he quickly assessed the issue and warned me that we would likely need to cut a hole in the ceiling to trace the problem. With everything he did, he presented the issue and discussed our options with me. I initially thought the problem was the tub, but it ended up being the toilet, which was improperly installed. He presented more options, indicated what each option would cost, and described the consequences of each. He was honest and professional throughout the afternoon, and set me up with a solid fix with the parts he had available in his truck. We're quite pleased!
Hi Shane, thank you for taking the time out of your busy day to post a review for us. Robert is an exceptional plumber and we are grateful to have him working on our team! I will definitely pass along your review. Should you need anything in the future please give us a call, we would be glad to help :-)
I hired RooterMan GTA to waterproof my home and install a sump pump and backwater valve. I was very impressed with the detailed walkthrough Stefan did of my basement and outside during his initial visit. He was able to provide a quote immediately and walked me through the scope of the project in detail. He was very patient and knowledgeable in answering my questions and did not pressure me into making a decision. This was a big job and a big investment. Based on my initial experience with Stefan and a very positive referral from another customer I felt confident that they would do a good job.
Prior to starting the job Stefan brought the project supervisor Andrew to the house to explain the scope of work to be done and both came by often to check on the progress of the job. I was very impressed with the entire crew. They were hardworking and cleaned up both my property and my neighbours' properties each day. They went above and beyond my expectations. I would strongly recommend anyone looking to have similar work done to contact RooterMan GTA .
thank you so much for the 10 stars! We were happy to help you in every way possible. We are always here to help should you need any future plumbing work. Thanks again!
We had a series of broken drain pipes and our out flow was about 25% of what it should be.
We had a small flood and the boys at rooter figured out the problem and fixed it completely in 3 days.
Lots of huge holes and many feet of new PVC pipe was needed.
The work spaces were always left clean and the water was turned back on every evening. We could still live in our house.
Thanks Stephan and the Rooter Team
Thank you, it was a pleasure to replace your old defective clay sewer line. Rooter-Man Is number 1 in the number 2 business. We thank you for this review.
Same day availability, arrived during scheduled time slot, wore appropriate PPE, work was done quickly, very professional technicians. Suggested additional services to address water pressure issues but did not pressure us to do these extra services.
Thank you for choosing Rooter-Man, we are glad you had a great experience with out water main upgrade project, replacing old lead water services is just another one of Rooter-Man's many specialties, thank you for this review.
All of the company employees were very polite and efficient. They all took the time to answer any and all our questions with great patience. The final job was excellent.
We Really appreciate you hiring us at Rooter-Man to replace all your old clay sewer lines that wheee full off tree roots. At Rooter-Man, old clay sewer repair and replacements is our No. 1 specialty . We thank you for this kind review.
I decided to help my parents with their old house. And first from what we started was plumbing.
My husband told me that when we changed it in our home we called here. So I did the same.
Thank for extremely professional work here
Thank you for hiring our company to fix your drainage issues. Cleaning blocked sewers is Rooter-Man sewer and drain services specialty. Thank k you for this kind review.
ROOTER-MAN Plumbing And Drain Service and Basement Syatems is a group of professionals with over 40 years of experience in the industry. Our mission is to provide high quality professional advice and solutions to home-owners. We pride ourselves in providing to our customers the highest standards in customer care throughout the process. We will provide exceptional "beyond the call of duty" services to all our customers. We are committed to providing the highest level of professionalism, service, response and quality workmanship. We take pride in our ability to diagnose, give options and complete the job with 100 percent customer satisfaction every time. If you require emergency plumbing services in the Toronto and GTA regions, there are 24 hour emergency plumbers in Mississauga, Vaughan, Oakville, Etobicoke and Burlington locations on stand-by ready to service you. From Plumbing, Basement Lowering and Underpinning to new basement Floor Upgrades and Drain issues to Wet Basement Waterproofing, Rooter-Man can handle and specializes in these services and more!