We had our basement drain back up. I called at 12:00pm and spoke with Lisa who was able to shuffle schedules and get us an opening between 3:00 and 5:00pm the same day. The Plumber Robert arrived just after 3:00 and was very professional and friendly with my wife, he took the time to explain what he was doing and where the problems were. Instead of letting my wife put me on the phone with Robert, he went over everything with her and made sure that she understood what was happening so she could explain it to me herself.
Both my wife and I were very impressed with Robert's thoroughness and the fact he took the time to educate instead of rushing to get the job done. Being new to Toronto, I now wont have to hesitate when trying to find a plumber in the future because Robert and Rooter-Man will always be my first call.
- Company Response
Hi Jordan, thank you so much for taking the time to write a review for our company, it was a pleasure doing business with you and your wife. Please do give us a call if you need any help in the future for your plumbing or drain problems, we will be glad to help! ☺