Old lennox furnace broke down during cold spell at the weekend. called serveral companies around Guelph, but was realy drawn to the honest and friendly voice on the phone. service rep arrived a couple of hours later, ( weekend call out) attempted to fix the furnace, eventulally said it would require specific lennox parts ( which on line were expensive especially as the machine was 20 years old and hard to find ) service rep said he would drive back to guelph on his own time and get heaters for the remainder of the weekend. we wanted some time to decide what to do. We said not to worry. nice gesture. Called and arranged to meet with Flora and decided on meeting her that we wanted to buy a new furnace and have it inatalled with them. 10 years parts and labour.. energy rated system, 96 % I had also called several other companies that day but didnt get the same customer service. some were a little cheaper, and others pushy, " Ill be over in 30 minutes' ! to give you a price, where are you, I want to come now.. " !! one company said. Also decided that we would have air con installed too. so upgraded for energy rated system and got a great package. Financing was approaved which made it easy with our tight budget to afford such an important item.
installation crew arrived the following day and were really helpful. and honestly nice guys.. got to work and installed new furnace and gave us heat. went over and beyond what they were required to do by reducting componants from previous installation, and fixing the humidifier attached to the old system. installing the Air conditioner, making sure it was all to our liking.
3 weeks later, will finally sign paperwork and organise for the energy rebate from the government.
We as a family felt that the most important part to this was AIR-Wave wanted us to get our heat in place and not to worry about the other issues. They called to follow up sevreral times to ensure there was nothing else they could do. and that our family was safe and warm in our home. I really would recommend this company to anyone, and already have.