Nu Phase Electric Ltd

Thanks to Neil Prasad for his timely, customer centered, and quality service this past week! Neil replaced two electrical breakers in our home, within a short time of our contact with him. Neil also called us the day following the service to enquire as to our satisfaction with his work and to ensure our problem had been resolved. We highly recommend Neil if you require an electrician!

I had a blown circuit breaker for a residential HVAC unit. With the heat of summer, I really wanted to get it dealt with quickly. I reached out three or four of the electricians with top HomeStars ratings - including several of the "Best of" companies. Neil at Nu-Phase was the only one who responded, and he booked me in promptly. He even gave the HVAC technician a call in advance so that he would have a better understanding of the problem.

Neil showed up on time and got the fix done in no time. OK, so maybe most competent electricians could repair a blown circuit breaker but here were some touches that I thought put Neil into a different category:

(a) Before starting the job he insisted on checking out the HVAC unit and confirming the factory amp and wattage specs. Why? Because often whatever was done at the time of install is wrong and Neil wanted to ensure that whatever work he did would stick and not lead to the same problems.

(b) Throughout the job Neil explained what he was doing, taking the time to ensure that I understood. He said that he believed his solution would deal with the problem, but that if didn't he would be prepared to return and do whatever needs done. And of course, Neil's solution did deal with the problem.

(c) While he was on-site, I also asked Neil to replace a light switch with a timer switch. He did that job very quickly, and again maybe most electricians could have as well. But when Neil was replacing the switch after wiring it up, he used a spirit level to ensure that the switch was going in vertically. He wanted to ensure that the switch and the panel would look right in relation to the door frame. And even the plate screws he rotated until the screwdriver notches in the screw heads were all vertical. Was any of this strictly necessary? No, but it sure showed an attention to detail and a commitment to craftsmanship that took me by surprise.

(d) Lastly, I asked Neil about a bunch of exterior halogen lights and asked him what the cost would be to switch the units over to LED for power savings. Rather than answer the question, Neil informed me that within the last few months these lights had come out in an LED format and that the units did not need to be replaced. He also encouraged me to go onto the BC Hydro website and ensure that I took advantage of the power savings rebates being offered. Neil emphasized that he believes his obligation to his customers is to answer their questions honestly and to save their money where he can. He sure demonstrated that on this question.

In short, I went with Neil simply on the strength of the HomeStars reviews. Boy did that work out. I would not hesitate to use Neil again for any electrical needs, and have no hesitation in recommending him for your needs. A nice guy who takes pride in his craft and does a first-class job.

Neil was prompt, courteous and professional. He had good alternatives to my original plan and was amenable to change as we progressedthrough the job. I would highly recommend Nuphase Electric

Neil did several jobs for us, including installing an overhead box for a bedroom fan, installing three pot lights in one bathroom, and adding a separate light switch in another bathroom. He was personable and professional, and did a great job. We would definitely recommend him.

Neil recently installed a ceiling fan and light in our bedroom. The job turned out to be more complicated than expected, but Neil spent many hours ensuring it was done to perfection -- with no extra charges added. We were grateful to come home to a job well done, all of the packaging carefully put away, and the manuals and instructions left out for easy reference. Neil is a true professional. We wouldn't hesitate to recommend him to someone else. Thanks, Neil!

A large limb came off our elm tree and pulled the electrical wiring from the house. We called Neil on an emergency basis and he came right over to assess the situation. He tried to find the necessary parts but it was late in the day and the tree service still hadn't cleared away the debris so he agreed to come back the next morning and do the repairs. Although he had other clients booked, he made time to come and restore our power and did an excellent job! He was professional, knowledgeable and personable. He went the extra mile to help us out and I would highly recommend this company.

Neil is a reliable and very professional electrician. He takes the time to understand the scope of work, provides reasonable estimates and delivers to his commitments with the highest quality standards. He arrives on time and keeps his promises. I recommend Neil no question asked...

J. Saba - West Vancouver

Neil from NuPhase Electric was great. Not only did he know what he was doing but he also was very personable and delivered good customer service. If you are in need of an electrician I recommend Neil as he provided me with the service I needed.

Called Niel on Friday night with a breaker issue, was at my house at 830am the next day, fixed the issue and was done in 15 minutes. Super fair rate, will definitely use him again.

Neil came to my residence and fixed an electrical problem that others electricians have not been able to figure out for the past 2 years! He was extremely professional and took the time to teach me what the problem/solution was. I highly recommend Neil and his company; his experience and knowledge are the best I have seen in this field.