I had a blown circuit breaker for a residential HVAC unit. With the heat of summer, I really wanted to get it dealt with quickly. I reached out three or four of the electricians with top HomeStars ratings - including several of the "Best of" companies. Neil at Nu-Phase was the only one who responded, and he booked me in promptly. He even gave the HVAC technician a call in advance so that he would have a better understanding of the problem.
Neil showed up on time and got the fix done in no time. OK, so maybe most competent electricians could repair a blown circuit breaker but here were some touches that I thought put Neil into a different category:
(a) Before starting the job he insisted on checking out the HVAC unit and confirming the factory amp and wattage specs. Why? Because often whatever was done at the time of install is wrong and Neil wanted to ensure that whatever work he did would stick and not lead to the same problems.
(b) Throughout the job Neil explained what he was doing, taking the time to ensure that I understood. He said that he believed his solution would deal with the problem, but that if didn't he would be prepared to return and do whatever needs done. And of course, Neil's solution did deal with the problem.
(c) While he was on-site, I also asked Neil to replace a light switch with a timer switch. He did that job very quickly, and again maybe most electricians could have as well. But when Neil was replacing the switch after wiring it up, he used a spirit level to ensure that the switch was going in vertically. He wanted to ensure that the switch and the panel would look right in relation to the door frame. And even the plate screws he rotated until the screwdriver notches in the screw heads were all vertical. Was any of this strictly necessary? No, but it sure showed an attention to detail and a commitment to craftsmanship that took me by surprise.
(d) Lastly, I asked Neil about a bunch of exterior halogen lights and asked him what the cost would be to switch the units over to LED for power savings. Rather than answer the question, Neil informed me that within the last few months these lights had come out in an LED format and that the units did not need to be replaced. He also encouraged me to go onto the BC Hydro website and ensure that I took advantage of the power savings rebates being offered. Neil emphasized that he believes his obligation to his customers is to answer their questions honestly and to save their money where he can. He sure demonstrated that on this question.
In short, I went with Neil simply on the strength of the HomeStars reviews. Boy did that work out. I would not hesitate to use Neil again for any electrical needs, and have no hesitation in recommending him for your needs. A nice guy who takes pride in his craft and does a first-class job.