I woke to a cracked drainage valve on my water heater that partially flooded my basement. Seasonal Home Comfort was very responsive and the first to come to my house same day with a replacement water heater. I decided to proceed with the removal and install by the crew Larry (owner) sent. After roughly 15 gallons had spilled on the floor in their first attempt. I asked if there was any other way to stop the entire 50 gallons from flooding the entire basement. The crew stopped their draining process after I reached out to Larry in desperation. Sure enough, there was another way.
I'm disappointed in the lack of expertise to solve my problem, especially without causing further damage and also their preparedness for the job. A professional company should have their own towels and/or wet/dry vacuum to help home owners mitigate their problems, not make them worse.
Thank you for your review. I can assure you that the typical procedure at Seasonal Home Comfort is to review all work with our customers prior to beginning the job. In this case, our timely response to your emergency may have been the result to the omitting of this process. Our team is well equipped in a variety of HVAC specialities and unique situations such as this one. Please be aware that this is not typical and all Seasonal Home Comfort crews do indeed come equipped with adequate clean up material. As you said, the job was stopped mid process. I trust that we can rebuild our relationship based on our spotless reputation, response time and ability to provide the support you needed.
Dependable and clean work. Post service work prompt. Great customer service. Combined the 3 drain lines into one without asking.
Great service and reasonable price. I would recommend Larry's team to anyone.
We initially bought water heater and because of good service we ended up with a new HVAC system.
Great work, Larry and his team worked efficiently and completed the project as scheduled. Experienced and consciencious, they kept us informed of the progress and followed up with our satisfaction. I would highly recommend Seasonal Home Comfort to friends, neighbours and anyone else looking for 5-star work.
We bought a electric water heater from Seasonal Home Comfort, they were so good that we bought a full HVAC.
They have consistently delivered.
We have not contracted them for new duct and natural gas hookup.
Tom thank you so much for taking the time to let us know how we did
Requested a quote from Larry at Seasonal Home Comfort, He got right back to me with pricing and details and followed up immediately with follow-up questions and details, Excellent Customer Service provided by Larry!
Pleasure working with you as well
Thank you for your business
The service was reasonable and arrived on time to fix it on time. There was a misunderstanding but they care to make sure clients are satisfied after all. The labor was done quickly.
Thank you for your feedback
Arrived on time, put out mats to protect floors and then conscientiously installed air conditioning. They did a great job. Would highly recommend.
Thank you for your business and feedback
He (lary) is a very skilled person who knows what to do and how to do it efficiently. He was able to replace the water heater/furnace within the same day which surprised me. He does his work very neatly; his work is simply phenomenal! I would definitely recommend him to friends and family.
Thank you for your feedback
Take comfort in knowing who we are and what we stand for. The Seasonal Home Comfort team has a combined 25 years of experience in the HVAC industry.
Our service and dedication to exceeding customer expectations is unparalleled. We do what we say we are going to do – it’s called integrity and it’s what Seasonal Home Comfort clients have come to expect.
We offer the following services:
• Air Conditioners
• Hot Water Tanks
• Air Cleaners
• Gas Lines
• Installations and more