Building Ideas Inc.

José is a knowledgeable, skilled professional who demonstrates integrity and respect at every turn. He arrived on time for a routine furnace maintenance call in December. He identified several deficiencies in the course of the call and clearly explained what needed to be done and why. He told me the costs up front and provided options. A new issue arose the day after the maintenance call when the furnace suddenly shut down. Understandably this raised questions and concerns about links between the maintenance call and the shutdown. Jose understood this and responded immediately. He made a late-night weekend visit to diagnose the problem and clearly demonstrated that the shutdown was caused by a part reaching the end of its service life. He sourced the replacement part through his suppliers and resolved the problem. He kept me updated throughout the process and proposed a more than fair resolution on price for the emergency repair. Heat was restored and trust built. I highly recommend José and the Building Ideas team.