Frank installed hardwood in 3 bedrooms & main floor, did a great job. Had him back to do laminate in basement, made quite a mess cutting wood inside but because it was a major renow I over looked this. We were short product but because I trusted him I paid him in full, after all he gave me his word he would be back as soon as I had the product. His word is worthless. He promised but never showed and ignored phone calls. Someone else complete the work for me (thank you C.C.) If you use him don't pay in advance because he WILL ask & give you his word, but it means nothing.