Sears Home Services

We purchased the extended warranty through Sears Home Service. BIG MISTAKE!!!!
Our dishwasher started leaking on Sept. 2nd and it finally got repaired on Oct. 17th. After having a technician diagnose the problem on Sept. 17th, the Call Centre scheduled a secondary technician on Sept. 29th without providing him with any work order. He called us during my scheduled appt. and inquired about the type of appliance, make and model number as well as the parts that required servicing. Numerous calls later to the Call Centre, we were given ridiculous excuses why the Call Centre was unable and unwilling to schedule a service call sooner. When I tried to escalate my concerns to a supervisor, my requests were denied and the calls were conveniently disconnected as well. On Oct. 10th, the Call Centre had confirmed with us that they had scheduled a service call for us on Oct. 17th during a time frame that was convenient for us. The morning of our schedule appt., we received a voice mail message that the technician would be arriving 5 hours earlier than the agreed upon time. The only reason that my dishwasher finally got repaired is because the sub-contractor agreed to re-arrange his schedule in order to meet us at an alternate time on Oct. 17th. I've never dealt with such an incompetent Call Centre. Very dissatisfied.