Our order for seasonal furniture from Sears was a nightmare from beginning to end. On the day of delivery no one showed up; when we called, we were told Sears had cancelled our order because of a problem at our bank. When we called our bank there was no problem-- our order had been fully paid for. More phone calls to Sears, where the agent spouted scripted lines and refused to connect us with her manager. She reassured us in would be delivered a few days later-- and it wasn't. Totally frustrated, we cancelled our order and would told we would receive a refund in 24-48 hours, which we didn't. They told us it would take 7-10 days to refund us ON SOMETHING WE PAID FOR AND CANCELLED because of their problems! Worst experience ever. DO NOT ORDER from Sears!!
- Approximate cost of services:
- $2,900.00