Complete Reno of 4 Level Split
When we made the decision to purchase an older home, we new we wanted to have it completely renovated. We researched a few companies and was impressed with the design of Rectangle.
We read all the reviews on this very website Homestars so we decided to work with Rectangle and was very excited to get started.
We had no doubts based on the reviews, they have great design and excellent quality however we must have drew the short straw when our project manager was assigned to us.
Without getting into all the details these are the issues we had, some of the general issues we had are:
1) We felt we had to follow up with the PM to frequently to ensure that everything was completed as expected.
2) I believe there were additional expenses that could have been avoided if the PM was on the ball
3) We must of have had a rookie plumber as we had issues with the plumbing fixtures in every room, either leaking, no cold water, no hot water, installed internal components backwards etc.
4) Final year end warranty walk-through - absolutely no contact or follow up from Rectangle to schedule the walk through as they said they would.
Either way, we aren't totally disappointed with the end result, in fact we love it. However, I would have expected a project manager that had more experience that did not require someone to followup on a daily basis with them.
Do we like their design: Absolutely
Do we like their customer server: Absolutely not
If you get a good project manager, I'm sure you will be happy with the end results, however based on our personal experience, we just can't recommend them, unless you feel like being the PM yourself.
- Approximate cost of services:
- $175,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?