HomeStars  >  Plumbing in Scarborough  >  A Marco Plumbing Ltd.
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Reviews for A Marco Plumbing Ltd.

Average customer rating:
9.7 10 (273 reviews)

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Debbie from Scarborough
13 reviews Toronto, ON
6/10

I went through a kitchen reno and called Marco plumbing on 3 separate occasions as part of the same reno and although they did a decent job, the overall price to do the work was too high as they didn’t take into consideration they were working on the same project. The first time they came to cut and cap existing pipes, the second time they did the installation of the kitchen faucet and under sink plumbing. Each time they came they charged their flat rate which I thought they could have shown some goodwill on since I was a repeat customer and they were coming back on the same project. They should have quoted a project cost for this work. When they came the second time, they charged over $100 for materials, yet used no copper piping, it was all PVC and the shut off valves used have plastic knobs, not even the better metal knobs. There seems to be a bit of gouging on the cost of materials.

The 3rd time they came it was because of some leaking that wasn’t due to their installation, they applied some caulking around the faucet which took all of 10 minutes and it cost almost $200. I understand that they have to be paid for their time, but they again demonstrated no consideration for the fact they already worked on my kitchen.

I’ve used Marco plumbing a few times in the past, but I think the cost of their materials is too high and they show no goodwill for repeat customers.

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Company Response

Thank you so much for your feedback on your experience with Marco Plumbing. We do charge on a per hour basis for the type of service you described above which should have been relayed to you when you placed your call. If you would like to call the office I could look into your work orders to ensure you were charged properly. Thank you

Private User
3 reviews Ajax, ON
10/10

A weekend call because we needed work done for a sink install Monday. Despite his very long day, when he finished early, he still offered to help us for the rest of the hour (the minimum charge time), fixing a laundry pipe and advising us about finicky low-flush toilets. Helpful and honorable.

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Will Clayton in
2 reviews Pickering, ON
10/10

Sunday, Mothers Day, flush the toilet and interesting floaties bubble up on the basement floor.

Called Marco Plumbing Emergency Number and Brad answered tand said he could be at my house in about an hour.

Which he was ... 75 feet of snaking and boom ... things all better ... nice guy ... professional and you have to like someone who - same as me - has 3 cats

;o)

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Barbara in
1 review Pickering, ON
10/10

I was very pleased with the service and price. Also when you have a plumbing issue you usually need service now. Brad was excellent and very personable and explained what was wrong and how he fixed it. I would absolutely use them again and I have already passed the work to 3 friends who wanted to have a reliable plumber.

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Company Response

Thank you for your review
We appreciate that and letting your friends know.

Peter in Toronto
1 review Courtice, ON
6/10

Tap to hot water heater was leaking & flooding basement. They were the first to come up on internet & the only one who could come that day. Service was fast, efficient & expensive compared to other quotes I received, but as noted they were the only ones ready to come same day. If it is an emergency situation use Marco. If you have time shop around for a better price. Could consider offering a Seniors discount. Was asked to mention the name Mat who was friendly & knowledgeable.

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Company Response

Hello
Sorry to hear that but we do offer a seniors discount. As far as our pricing we are fair and competitive with the type of work we do, we do it right and take care of our customer and there home with great pride. our workmanship is of quality along with the parts we use.

Thank you for choosing us to serve you, I hope you will use us in the future.

Thanks again

Private User
2 reviews Toronto, ON
10/10

We have used A. Marco Plumbing on several occasions and have always been very satisfied. They are prompt, their plumbers are courteous and knowledgeable, and they always do an excellent job.

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Thank you

Matthew Holloway in Whitby
1 review Whitby, ON
10/10

Called Marco Plumbing at 730am and they sent someone out and within 30 minutes a plumber was at my door. My technician Matt came in and examined the leaky faucet and determined it was an issue with the cartridge. He took off the hardware and fixed the issue in the wall within 30 minutes, he throughly explained the issue to me and showed me step by step exactly how he was going to replace the part. He was professional, and friendly and cleaned up after the job was complete. Highly recommend this company to anyone

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Thank you

Private User
1 review Toronto, ON
10/10

11pm at night and suddenly no water was coming out of any of our hot water taps. I called several "24/7" plumbers on the Home Stars site, only to find that they weren't actually 24/7. However, a person from Marco immediately picked up the phone, and promised someone within an hour. And an hour later, Mat showed up. He worked efficiently to find the source of the problem (there was a sediment buildup in the copper leading in to the hot water tank), and within an hour, problem solved. He also fixed our kitchen sink faucet, which for the first time since I can remember now has decent water pressure. I was very happy with the service.

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Company Response

Thank you very much fir taking the time to right a review

Donald Sidey in North York
1 review Pickering, ON
10/10

Our Kitchen drain clogged, creating no usable sink or dishwasher. I spent a day with a rented snake, and You tube video instruction, but to no avail. Called Marco Plumbing, and a rep arrived within an hour. He was polite, and knew his trade. In less than an hour, pipes were unclogged, and we were back in business. Than you.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about A Marco Plumbing Ltd.

Marco Plumbing is a well-respected, full-service plumbing company servicing both residential and commercial clients in the Whitby, Scarborough, Durham and Toronto Area. A highly service-oriented company, Marco Plumbing’s team of fully licensed, professional plumbers draws on shared experience, expertise, and commitment to quality to deliver worry-free plumbing services to homeowners, commercial businesses, and property managers.

Mark Fermo, owner and founder of Marco Plumbing, leads the award-winning and reputable company with a focus on providing unmatched customer service. With over 20 years of professional plumbing experience, Mark is backed by a team of experienced, reliable, fully licensed and insured, professional plumbers who proudly wear the Marco Plumbing uniform.

As Durham’s most affordable plumbing company, Marco Plumbing has raised the bar for plumber and drain services in Whitby, Richmond Hill, Thornhill, Markham, Scarborough, Pickering, Ajax, Oshawa and Toronto and the surrounding areas for over 10 years.

CATEGORIES
Plumbing, Drain Services, Drainage Contractors, and Bathroom Renovation
SERVICES
Providing all types of residential plumbing and commercial plumbing services, including drain snaking from sinks to sewers, high pressure flushing, main drain relining, camera inspection, and contractor services, Marco Plumbing services and processes revolve around customer satisfaction. No matter the job at hand, Marco Plumbing has the plumber to get it done right!
BRANDS
Moen,American Standared,Delta
SPECIALITIES
Plumbing & Drain Specialist Bathroom Renovation Plumbing emergency's plumbing
WEBSITE
http://marcoplumbing.ca
YEAR ESTABLISHED
15
NUMBER OF EMPLOYEES
10
RETURN POLICY
N/A
PAYMENT METHOD
VISA,MASTER CARD,CASH,CHEQUE
LICENSES
Master Plumbing Plumbing License
MEMBERSHIPS
BBB,Whitby Chambers of Commerce, Home Star.
LIABILITY INSURANCE
Yes
DIPLOMAS
Master Plumber, Plumbing Licenses
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1yr Parts and Labour
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