Platinum Pro Painters Inc. | Todd Lacroix

Paint & Wallpaper Contractors
15 Guest St Hamilton ON L9K
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Platinum Pro Painters Inc. | Todd Lacroix
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Reviews for Platinum Pro Painters Inc. | Todd Lacroix

Average customer rating:
9.7 10 (183 reviews)

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jamez.gu
jamez.gu
1 review Markham, ON
10/10

Kitchen cabinet refinishing

Excellent workmanship and attention to detail. Prep work includes full enclosure with plastic sheets. Post work clean up is also very well done. Highly recommended.

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Company Response

Hi Yuki,

Thank you so much for your review. You were an absolute pleasure to work for and would be honoured to work for you again in the future. Contact us anytime if you require additional services!

Have a wonderful Summer!

Todd Lacroix I PRESIDENT
Platinum Pro Painters Inc

Roy Bower in Hamilton
Roy Bower in Hamilton
2 reviews Hamilton, ON
7/10

Painting of Kitchen Cabinets and Walls

First, let me start by saying that we are very pleased with the finished product, the employees under contract to PPP and the overall look of our kitchen.

However, the path to get to that point was not without frustration due to the following:
1) The contractors were not respectful of time and keeping to their schedule.
2) The contractor said they would arrive at a specific time and showed
up late.
3) Delays were communicated by giving us a revised time that again was
not adhered to.

Halfway through the project Mr. Lacroix sent an email asking for half the
payment for the project when my contract stated balance of payment in
full at the end of the project and after inspection.

I explained to him that my contract stated payment in full at the end of the project; however, he stated that the corporation now insists that
payment be made half way through a project. As PPP had 39 of our door
and drawer fronts at their plant, I paid the half way charge in order to
insure the project would be done.

The proper way to handle this would have been to respect my contract as signed and not to insist on a halfway payment. Mr. Lacroix and myself agreed to disagree on this point.

So....yes, I would recommend this company but with the above frustrations noted to my recommendation.

(PS - After posting this review Mr. Lacroix emailed me to ask "Is there anything they can do to remove or edit my review"; however, I feel I have posted accurate information on the quality of work we received and an accurate account of our experience: thus, my review stands as stated.)

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Company Response

Hi Roy, we appreciate you taking the time to write this review. In response to your review, we did find it very disheartening, we worked very hard to ensure you were 100% taken care of. We were a few hours late from the installation time but we did call 2 times to inform you that 2 doors weren't up to our satisfaction and we put them back in for spray to give you the best product possible. I would hope any future clients would appreciate our level of quality. We are a quality first company and needed a few extra hours to ensure that for you and your family.

As for the midway payment, we didnt insist on a midway payment, we did contact you for the midway payment as it is a company policy. That is correct that a final payment is to be made upon completion, and we honor that. We are sorry you didn't understand the terms of our contract, it was never our intention to mislead any client.

In the end, we are very happy you love your new kitchen. Also, we updated our contract to ensure its a little more clear on the payment schedule so we do appreciate the feedback.

Thanks Roy.

Susan
Susan
1 review Halton Hills, ON
9/10

Kitchen cabinets

On site team were very nice and respectful of my home and tidied up after the job was done. They worked very hard on my kitchen. Todd did everything he could to ensure good customer service

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Company Response

Thank you so much for your review, means so much to all of us here at Platinum Pro Painters ! Happy holidays to you and your entire family!

tmolella
tmolella
1 review Caledon, ON
10/10

Cabnets painted.

Sebastian and his crew went over and above their call of duty. Amazing work I would recommend them to my friends and family. Thank you guys for an awesome job!

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Company Response

Thank you so much for your review. Sebastian is so happy to hear this, you made his day. It was an honour to work for you and we all wish you a wonderful Holiday Season!

kim
kim
1 review Brampton, ON
10/10

Kitchen cabinets painted

Job well done, the guys are very professional, very nice crews, reliable, trustworthy, Very happy with job completed on time

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Company Response

Thank you so much Kim! Really means a lot to us. We look forward to working for you again in the future.

Maplegrove C.
Maplegrove C.
1 review Oakville, ON
10/10

Kitchen Cabinet Painting

We had a great experience with Todd and his team. We were a bit nervous going into the job as the cabinets were in good shape and are good quality. We did not want to end up with a low-quality job. We really wanted to just update the colour. Well, we couldn't have been happier with the outcome. Todd gave us a quote and went through the details and timing. We got ourselves ready and Sebastian and his partner Steve showed up on time and communicated through the entire process. Everything was done on time. We had one minor mix up on drilling out the holes for the new hardware we had purchased but honestly, it was not a big deal and Sebastian ensured us he would make it right and not finish until we were happy. As long as you prepare properly and communicate with the team I am sure you will be happy with the outcome.

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Company Response

Thank you so much! We absolutely loved working for you and we are so happy you love your new kitchen. It's our number one goal from the start. We look forward to working for you again in the future and enjoy the holiday season!

Michelle
Michelle
1 review Toronto, ON
8/10

Kitchen renovation

Pleased with the work. Updated our kitchen colour to white. Looks fresh and clean. Completed September 2017. Did have some peeling within 6 months but they came and fixed it within a reasonable amount of time.

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Company Response

Hi Michelle, thank you so much for taking the time for your review. Means a lot to us. We take great care of all our clients if they have any issues, we take great pride in all our work. We would be truly honored to work for you again in the future. Have a nice holiday season from all of us from Platinum Pro Painters Inc.

Lindsay in Burlington
Lindsay in Burlington
1 review Burlington, ON
10/10

Kitchen Update

We hired Todd and the crew at Platinum Pro Painters to give our kitchen a much needed update. From the very first email we sent, to the very last day of the project, we were consistently impressed by the high standard of customer service we received. Today, our kitchen looks amazing and we couldn't be happier with our decision to go with Todd and Platinum Pro Painters. We definitely recommend working with this team!

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Company Response

Hi Lindsay, thank you so much for these kind words. You absolutely made mine and my crews day by your kind words. You were a pleasure to work for and look forward to working for you again in the future! Have a nice evening and an even better holiday season! Todd Lacroix | PRESIDENT

Sheila Mazza in San Francisco
Sheila Mazza in San Francisco
2 reviews Hamilton, ON
10/10

Great company and excellent work!

Todd is most professional, efficient, competent and enthusiastic about his craft. His workers spent many hours on my cupboards and did not stop and as well, they were very respectful of my home covering everything and moving items carefully. My kitchen looks brand new and it is bright and beautiful. Everything was done in a timely fashion and Todd answered any email or phone call I had, immediately. I saved so much money refinishing and I love it. I would definitely recommend this company. You will not be disappointed with the process or the fabulous end result!

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Company Response

Thank you so much for taking the time out of your busy schedule to write such a kind review. Means absolutely everything to us that we please each and every client we work for. We would be honored to work for you and your family again in the future. Enjoy the rest of your Summer Sheila!

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Refinishing

I just had my kitchen refinished and I couldn't be happier with Todd and his crew at Platinum Pro Painters. My kitchen was 22 years old, it has seen children, grandchildren and great grand children raised in it. In an Italian household the kitchen is the gathering place, many Sunday dinners, lots of celebrations and a home cooked meals almost every night. So it say it was well used is an understatement. It needed some TLC, lots of TLC. That’s where Todd and his crew stepped in. Within 8 days they removed the old cupboard doors, taped up my kitchen, painted the trim, refinished the bones of kitchen and brought back, my old cupboard doors, looking as though they had gone back in time 22 years ago!
Clean, neat, professional!!! I can’t say enough nice things about Todd, Sebastian and the other gentlemen who come to my home to take care of my kitchen. Thank you so much we are looking forward to many many more family dinners in our spectacular kitchen!

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Company Response

Thank you so much for taking the time to write such a detailed review. It absolutely makes our day to see our clients so happy with our services. Have a wonderful day and we look forward to working for you again in the future.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Platinum Pro Painters Inc. | Todd Lacroix

PLATINUM PRO PAINTERS is proud to be featured on the 2014 Season of Holmes on Homes on HGTV!

PLATINUM PRO PAINTERS was also featured on the Season Finale of Property Brothers in 2014.

PLATINUM PRO PAINTERS is the featured Painting Company for the new series on HGTV Open House Overhaul every Monday at 10pm!

PLATINUM PRO PAINTERS is also a very proud Member of the
Baeumler Approved Program. http://www.BaeumlerApproved.com

Featured on The Marilyn Denis Show in 2015

Looking to have your Kitchen Cabinets Painted? Call Platinum Pro Painters today for more information on your Kitchen Cabinet Painting Renovation

FREE Colour Consultation with a Professional Designer! Featured on HGTV!

Over 60 years of experience on our staff

Professional service focused on cleanliness timeliness and budget

Read our painting warranties and painting procedures for more info about how we work

Nothing less than perfection is satisfactory for our customers, so call us for a free consultation, and find out what Platinum Pro Painters can do for you

Our Goal is to service the community with our highest levels of professionalism.

We are located in the beautiful city of Burlington at 889 Fraser Drive unit 103 and are standing by to answer any questions you may have. We have been servicing Milton, Toronto, Burlington, Mississauga and the entire GTA for the past 5 years and will continue to bring the highest level of professionalism. Our professional Painters are second to none against our competitors and will continue to thrive on our level of excellence to better our clients experience.

We service all of ON, and AB, Canada and looking to expand.

We very much look forward to your call! 1(855)84-PAINT (72468)

CATEGORIES
Paint & Wallpaper Contractors and Kitchen & Bathroom - Cabinets & Design
PRODUCTS
Kitchen Cabinets - Lacquer
SERVICES
Kitchen Cabinet Painting Kitchen Cabinet Refinishing Kitchen Cabinet Staining Kitchen Cabinet Refacing
BRANDS
Benjamin Moore, Sherwin Williams, ICI, Dulux
SPECIALITIES
Seen on Holmes on Homes on HGTV Seen on Property Brothers on HGTV Seen on Open House Overhaul on HGTV Seen on Marilyn Denis on CTV Seen on the Real Estate Channel for Rogers Subscribers Baeumler Approved Contractor Better Business Bureau Member HomeStars.com Member WSIB Insured 2 Million Liability Insurance 5Yr Interior Warranty 2Yr Exterior Warranty
WEBSITE
http://PlatinumProPainters.com
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
10
PAYMENT METHOD
Visa, Mastercard, Amex, Cash, Debit, Cheque, Email Money Transfer
MEMBERSHIPS
Baeumler Approved Contractor, Better Business Bureau Member, HomeStars.com
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
5 Yr Interior Warranty, 2 Yr Exterior Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.