We hired the Garden Girls to trim some plants that had gone crazy over the summer. They were very knowledgeable when they came for the quote, and overall they did a good job at a reasonable price. However, the lack of communication was an issue for us. They didn't tell us when they were coming, and they also didn't wait for us to respond to them with instructions on what we wanted trimmed and what we didn't. They claim that they sent an email which I never received, which I can't confirm, but I did receive every other email from them. Overall the quality of work and knowledge were good, but communication could be improved.
- Approximate cost of services:
- $200.00
- Company Response
Thanks for your comments Allen. I am glad you felt we did do a good job at a reasonable price. I have to say as we worked we discussed the outcome of our work and "Taming of The Crazy" you felt you had, is how we approached your cleanup and weeding. In our initial consult visit you showed us around and we discussed all of the work that could be done and exactly how we would do it. We quoted a range of time time to do the work. With budget considerations you had, we replied that we would do our best to get around the whole property however if we couldn't do everything we discussed then where your priority be was the only answer we were waiting for.( IF we could not get all the way around, I do not like to leave things unfinished) I did email the expected day we were visiting on Wednesday September 4, 2013 at 3:40pm letting you know we could fit you in the next day (as we had an opening while we worked in your area). We attended your property, and were able to complete everything we discussed except some possible transplanting. We didn't do this as you had planted new plants in a the empty area that we discussed. They were in a manner that we could not add the plants that we had discussed possible splitting 2 or 3 hostas. It would have required rearranging plants you had planted and that was not within your budget, and timeframe. Also it is something we would have had to discuss which we had hoped to do after you got home and seeing it all cleaned and "Tamed". I am disappointed that you did not get the email, but I was completely thrilled with the "Tamed" outcome, We always try our very best to stick to budgets, properly finish jobs, and communicate clearly with the hope our customers will have faith and trust that their gardens are in good hands!