There are not enough thanks in the world for Joel and his team. A contractor incorrectly installed toilets in my home. Unbeknownst to me there was a leak behind my walls that went from the top to the bottom floors. Fast forward 2 years and the water started to leak through my kitchen cabinets!! The contractor was guaranteed through a major home improvement retailer. After months and months of back and forth with the store/contractor insurance companies, I was still getting nowhere. I decided to call PuroClean to get a quote as I could not live with the mould and feared it would start to effect my health. Joel came in within 24 hours to complete an assessment. He was patient, courteous, and VERY knowledgable. I explained the back story and he offered to help. He immediately drafted an emergency report (with pictures) and was in touch with the insurance companies right away. Finally, I had someone in my corner who could navigate the insurance company and get results. Within a few days there was finally an open line of communication with the proper insurance company contacts. Within a week my home was mould free and ready for rebuild. If it were not for PuroClean I would still be fighting with insurance companies for someone to take ownership of their mistake. Thanks PuroClean!!!
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your review Audrey. It was a pleasure helping you get this important work done. We pride ourselves in communicating the extent of damage and the required mitigation work both to you and your insurance provider to ensure it gets completed properly. All the best! Joel