Quick with providing a quote. Quick with the tree fertilization job. The pruning job was delayed by 3 months. Apparently there were staffing issues. I was very frustrated that I was not told anything and had to follow-up every week. Adding to my frustration was a different receptionist when I called sometimes, so I had to explain my situation each time. My tree was turning black at the wound. When the pruning portion was finally done, it was done on the wrong part of the tree. When they came back to correct the job, it was done poorly - the wound was still collecting water. I agreed to pay only half of the quote because someone did come out to work on the tree. If you use this service, be prepared to follow-up on everything.