We came to the MacLeans team with a relatively clear idea and well developed plan for what we were looking for. They worked with us to clarify a number of items and to nail down scope. Terry came and had a site visit. He instantly gave us confidence as he offered up a few design suggestions and clarified a number of questions as I planned to prepare the site. We finalized the design and received a quote. It was not the first quote we had received for our concept. The MacLeans quote had higher quality drawers, extensive maple filler panel treatment, posts, a glass corner cabinet etc. for a better price so we agreed to contract with them. Barb was excellent to communicate with. We worked to ready the site and they called us the Thursday before installation week to ensure we would be ready. They arrived the following Monday on time as agreed and set to work installing the cabinets. They made great progress and we agreed to have the countertop contractor template on Tuesday afternoon. Terry, his son Travis and Dave finished up on Wednesday. Our countertop was installed on Friday and we began putting things back together. We were very pleased with the quality of the Decora cabinets and drawers. The maple millwork was perfect and the paint we selected was flawlessly applied. The soft close hardware enhanced the quality of feel. The fits and finish of the MacLean team were equally as good as they installed the ferring strip and crown above, regular and flush kick where applicable below. They made a great impression on me when I arrived back from work on the first day to find two spotless red GMC pickups and a white GMC van in my drive. They managed the worksite with the same level of cleanliness and professionalism. We had a couple of details to attend to and Terry cleaned them up the following week. All in all an excellent customer experience and I would highly recommend MacLeans Custom Kitchens for your next project.
- Company Response
Wow, thanks you so much for taking the time to respond in so much detail. We appreciate it. Hope you enjoy your new kitchen. It turned out fabulous!!