My parents are senior citizens who called and got a quote over the phone of $95 per hour for two men (Spoke to Peter) they asked for someone to come by and give an estimate in person but they never came. On the moving day Louis showed up with two other guys and started loading up my parents furniture (No appliances). Once they started loading up Louis tells my Dad that the price has changed and is now $145 per hour. My Dad reluctantly agreed because he had no other choice at this point. When all of my parents belongings were on their truck Louis said he didn't want to drive up north because it was snowing! He said he was now going to charge my parents for the cost of another rental truck since they had to keep my parents things for two extra days because they were fully booked. It was Louis decision to not deliver their items due to some snow and he was charging them for extra gas, a new rental truck and added on extra hours. My Dad's bill ended up costing $2,613.00
They showed up at 9:30am and were completely finished by 2:30pm, however he charged from 9am till 3:30pm.
When we challenged Louis on the hours billed he said they start charging before they even show up to the job (30 min) and another (30 Min) to drive back to their warehouse. He kept tacking on extra hours and then demanded full payment upfront. Who wants full payment for only half the job completed! So Now, my Dad is forced to pay close to $3k after he budgeted only $1,200.00 and he was told he couldn't get his belongs for two full days as well. I witnessed the whole incident and couldn't believe it. I have a copy of the bill and it even shows the crazy breakdown and additional charges added, but the final total shows $2,531.20 and then it shows a credit card authorization for $2,613.72.
If someone was to tell me it would cost me $2613.72 to move from Pickering to Lafontaine (2 Hours) I would laugh in their face.
But they don't tell you any of that till they're holding your belongings hostage. Louis is shady and takes advantage of the elderly with no shame.