Visage Windows & Doors

We are a young family who recently bought a house in Aurora. We called Visage Windows to obtain a quote to replace an existing sliding door to the backyard with the new French style double door. Dimitry helped us to choose a proper design that would fit into our newly renovated house, thoroughly guided us through the installation process, and gave us an amazing deal. When the installing team showed up at our house, we had a sense of confidence that the job
is going to be done well. The installion was completed in 3 hours and the job was done very well. Thanks Visage Windows team for taking care of us!

Dimitry did my windows in 2013 before we moved into our new house. Very good work, only took him 1 day, and the price was very competitive. He did a great job matching the old glass windows with painted sills with a nice vinyl double pain. Several of my neighbors have asked for his information since.

If you are on the market for new doors don't think twice these guys are knowledgeable and offer competitive pricing along with great service..we are very happy with installation of our 8ft fiberglass door stained to match our garage doors and with secure multi point lock system, we would recommend doing business again with this company.

I am very delighted by the service provided for me. Demitry is a very nice guy. He has a good responsibility and works very professionally. The job was done very well.

I ordered my new door to be replaced by Visage (Andy). The service I got was excellent. Andy gave me the best price from all companies I got quotes. From the day of my order to the actual installation was 15 days. The guys came in the morning, took down my old door and most importantly they didn't damage my stucco. They were very professional. I will definitely use Visage for my other renovations.

The company boasts probably the best sales manager and crews in GTA.
First we received a call from telemarketing department and set up an appointment with Andy. He was very attentive and did his best to meet our budget. After 2 hours of talks and visit to the factory he won the contract.
Their installer came the next day to double-check. After 3 weeks the date of installation was agreed. The guys came earlier than expected with everything in their truck. After 7 pm they still continued working.
Everything was finished during one day. They cleaned up and took all debris with them.
Thank you Andy, thank you David.
All the best to the company.

Our windows were replaced in October 2016. Dimitry provided an exceptional service starting from the initial assessment, documentation to support tests conducted on the windows. Installers were professional, knowledgeable and tidy. I would recommend Dimitry without hesitation.

Used visage 5 years ago to replace the front windows in my house. What an amazing experience with eugene and co.
Now under dimitri, i had the worst experience with a trade company.
5 window job, meant to be complete in 4 weeks took 11 weeks to complete, characterised by zero communication and 3 different install dates that had incorrect windows installed and delivered twice.
Wouldnt recommend and wouldnt use again. Such a shame as i had referred a few people in the last few years.

We had our windows done last summer (2014) and in less than 1 year one of the windows does not close properly. Normally that would not be a big issue since the workmanship has a 25 year warranty, but Dimitry refuses to call us back. We have been calling the office for months every week or so and no one is calling us back. If anyone at Visage reads this comment, please go through your voice mail and call back the customers who have left you voice mails asking you to honor your warranty which is clearly printed on the back of our bill which has been paid in full. If you have not deleted your messages, we expect to hear back from you soon.

This company is great as long as all you want are the windows or doors. We have an issue with one of the windows installed and getting a hold of the company is a large task in itself. The company replies on a voicemail service to filter through calls.

If you call asking for a quote or are a new customer, you can expect a quick reply. If you call inquiring about a fix to an existing install, don't expect to hear back from them. A friend and I both have issues with a window from separate installations done by Visage and both of us cannot seem to get a call back no matter how many times we call or email.

My recommendation. Spend a little more and find another company. A warranty on products and service are only useful when the company that is supposed to honor it does not evade you with a voice mail service.