Burl Oak Landscaping

Interlocking Stone
Burlington ON
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Interlocking Stone
Burl Oak Landscaping
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94%

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Reviews by rating (past 12 months)
Best of 2021 winner 6 timesBest of 2021winner 6 times

Reviews for Burl Oak Landscaping

Average customer rating:
9.5 10 (223 reviews)

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Natalie
Natalie
1 review Burlington, ON
10/10

Front walkway

Mark was super helpful in providing options and guiding us through the process. Fast turnaround as they could fit us in end of season. So happy with the end result and definitely recommend. Workers were polite and professional, quick job.

Approximate cost of services:
$8,900.00
1 of 2 people found this review helpful.
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Company Response

Thanks for the great review. You were a pleasure to work with and the project turned out beautifully. Please keep us in mind for future projects.

Robert in Burlington
Robert in Burlington
2 reviews Burlington, ON
10/10

Great looking driveway

Enjoyed working with Louay and his crew. Mark did a great job managing expectations and helping make the right material choices to get the look we were wanting.

Communication was open and timely. Refreshing to have a crew do what they said they would do, even when the boss is not on site.

Would recommend Burl Oak to others and look forward to working with them on future projects.

Approximate cost of services:
$38,500.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the fantastic review. It was a pleasure to work with you on this project. We are happy we were able to find a driveway product that suited your esthetic and the challenges of the driveway. If you need anything please feel free to contact us.

Lynn111 in Brampton
Lynn111 in Brampton
4 reviews Brampton, ON
0/10

Shabby Job and Poor Customer Service

Louay and his crew did my landscaping last August (2019). The workmanship of the job is very poor. My front porch stairs are uneven with a variance of 4 inches between the highest and lowest step. After feeling unsafe on the stairs, I checked with the Brampton Buildings department and an inspector confirmed that my stairs were a safety hazard and were not meeting building code. Louay refused to fix my stairs to code and was only willing to change the caps to lower each stair, which according to the inspector would improve the situation but not fix the problem. Louay claimed that this happens all the time in the industry and that I would "just have to live with it."

Louay also messed up my water feature and flower bed. The back of our yard is considered a waterbed and his sales rep Mark assured us that they could fix this by applying a gravel bed and installing a weeper pipe to drain the water. None of this was done, even though we were charged for a weeper pipe and have never been reimbursed. Now every time it rains, we have a flood in our backyard and all the dirt is also running into my waterfall, which was not properly elevated to avoid this from happening. In addition, he left all of the electrical cords and controller for the waterfall laying on dirt under a rock causing the waterfall to constantly short. We had to have our electrician build a box and attach it to the fence (something that was actually recommended in the instructional manual for the waterfall). I'm almost certain that all plants will be dead this season due to their roots drowning in the swamp land (see pics).

When I talked to Louay about my stairs after researching the code and getting second opinions, he yelled at me that I had insulted him by going over his head, so he didn’t care about me or what I thought or wanted. All we wanted was a professional job including safe stairs!

His sales representative Mark was super nice at first and even spent extra time working out the details of our job. However, he is clearly a puppet on a string because as soon as Louay was refusing to be reasonable, I was no longer able to reach Mark. I had to call him on a different number in order to get him and then he brushed me off, stating that he didn't know what was going on and would have to talk to Louay and would get back to me. Eight months later, no call from Mark.

You might also want to know that Louay's warranty only covers a problem once, so if there is a particular problem with his work, he will only come back to fix it once and after that it’s your problem (just ask to see the fine print on the back of the contract and don’t believe Mark when he says that this is not true because it is Louay's words not Mark's that holds any weight).

There were many other issues with this job; however, I think I’ve made my point. I found Burloak Landscaping on Homestars, but I made the mistake of not sorting the reviews from the Lowest to Highest review. If you do that, you will see that Louay is not so nice as soon as anyone questions/challenges his work.

In short, this has been a horrible experience and we have paid a lot of money for a very shabby job. I would not recommend this company to anyone.

Addendum to my initial review: I see that Louay has completely changed his response to a more customer service friendly one after I pointed out his attitude elsewhere. That's great! I feel that I need to stand up for myself as he continues to state things that are not true. I have never tried to get an upgrade for free. I simply requested that the stairs be made safe with whatever materials would work. Also, the uploaded pictures were taken in the fall, not the winter. All the leaves were probably starting to fall off because of the season change and/or maybe the roots were dying from all the pooled water.

At this point, why would I contact you for any work when you swore and yelled at me, told me you don't care about me or what I think and accused me of trying to "suck your company dry." After I requested that you fix my stairs to code, you stated that you didn't get the final cash payment, which was not true. You already also said no to correcting the weeper pipe/drainage problem and stated that I would get a minimal credit back since you already "excavated the area." I note however, that no credit has ever come my way. I hope that you are able to take this as a learning experience on how NOT to treat your customers.

Approximate cost of services:
$50,000.00
4 of 5 people found this review helpful.
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Company Response

Hello Lynn. Thank you for uploading photos. It gives me an opportunity to address the issue. When we offered to change the caps to a thinner cap it will help of set those figures you uploaded int he photo. the current cap you have is 3.75" thick and if we choose a different black cap that is 2 1/4" thick you will decrease the height of each step by 1.5". this will make the last step you have close to 6" and the rest will be fairly close to that number. The offer still stands for us to change it. Your offer of us replacing these steps with natural armour stone steps will incur a price increase. As we have mentioned before, should you want to change to natural stone steps that will incur a charge. Otherwise we can do exactly what i have mentioned above and that will solve the problem in our eyes. The offer still stands, as it did the last time we spoke. Please send us an e-mail when you make up your mind.

This whole issue stems from the fact that when you saw this issue arise, you used it as an opportunity to upgrade your materials and design. We can accept that every project has its difficulties and we are willing to problem solve those issues. But what we won't accept is the notion that because we ran into a small problem, that we should be obligated to give you something that was never discussed for free. I am sure you can understand why we had to draw a line.

In regards to your photo's of water pooling. The photo's where taken in the winter, you can tell form the lack of leaves on the plants. That is not an accurate portrayal of poor water drainage. Please reach out to us int he summer if the problem persists and we will rectify this issue.

We wish you a great and safe summer holiday. And hope you get the use of the fireplace and everything else we built for you in your back yard. Thank you and best of luck.

Onelife Design & Build in Burlington
Onelife Design & Build in Burlington
0 reviews Burlington, ON
10/10

Home Builder in Burlington

We are a home builder/renovation company in Burlington. We partner with Burl-oak Landscaping on many of our properties. They are reliable, hardworking and their pricing is fair. We have never had an issue.

Approximate cost of services:
$2,500.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the review. Working with Onelife is always a pleasure and we look forward to future projects.

Oakville R.
Oakville R.
0 reviews Oakville, ON
10/10

Backyard patio, porch, driveway, fence.

We booked the work around Nov/Dec for the following spring. The project took about 2 weeks to complete, which was longer than originally anticipated but weather played a major factor. There was quite a bit of rain and some days nothing could be done. The team was very efficient and removed the existing walkway, porch, backyard patio and fence. Several guys worked every day with the help of machinery, but there was plenty of back breaking hard labor too. Most of the time was spent in the removal and preparation of the site. Once everything was level and prepared with crushed stone and underlay, the interlock goes pretty quick. The company brought their own refuse removal bin on site and removed it every day, which was convenient. They also cleaned up every day to make sure no bylaws are violated and the impact to our family was minimal. We had to make some changes during the course of the project and the project manager/owner was reasonable and even credited us back where the change would result in a reduced cost. We used the same company to do the fencing, although the fence company is subcontracted. The fence was not cheap but it was done with 6x6 posts and is much better than the cheap and nasty stuff the original builders but in there. Overall we are satisfied with the work and the service provided. Like any complex project, there were some issues here and there that had to be addressed, but it got sorted out.

Approximate cost of services:
$70,000.00
1 of 1 people found this review helpful.
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Company Response

Thank you for the great review. We really enjoyed the result of this project. It certainly did have some challenges and we appreciate you working with us to overcome those challenges. We hope you will enjoy the results for many years to come.

B &A Chow in Hamilton
B &A Chow in Hamilton
0 reviews Hamilton, ON
10/10

Paved backyard patio and front porch

Very satisfied with their work. Impressed of their speed & afterwards cleaning, very thorough. Got all kinds of compliments from neighbours about the work and their professionalism. Lou , Mark & the crews are excellent.

Approximate cost of services:
$24,000.00
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Company Response

Thank you for the great review. It was a pleasure to work on your project. Let us know if you need anything else.

B and C in Burlington
B and C in Burlington
0 reviews Burlington, ON
10/10

Front entrance hardscape

From planning to execution, our experience with Burl Oak Landscaping has been positive. Mark was extremely helpful in selecting appropriate design elements, and materials that were within our price range. He even met with us at the landscape supplier on a Sunday, so we could explore different product options and colour combinations. We were not rushed into making decisions, and we appreciated Mark’s patience, candor, and responsiveness. The work team was excellent and efficient under Louay’s leadership. The project was completed over two short days, and the work site was cleared of debris before the crew left. We are very pleased with the look of our front porch, steps and walkway. Thank you to the entire team. We highly recommend Burl Oak Landscaping.

Approximate cost of services:
$20,000.00
1 of 1 people found this review helpful.
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Company Response

Thanks for the great review. I cannot wait to see what it looks like when the plants are in. Working with you to design and build this project was an absolute pleasure.

Jordan
Jordan
3 reviews Hamilton, ON
10/10

The backyard of our dreams

Working with the Burloak team on our backyard was a wonderful experience.

From our first interaction, to planning, and through to the work itself, the crew was thoughtful, reliable, and did exceptional work.

Plus, they were creative in the design and construction process to save us money and end up with a product that would give us more joy than we ever thought possible.

We’re thrilled with our new backyard and it’s all thanks to the Burloak team. Truly.

If you’re looking for a trustworthy, hardworking and extremely knowledgeable crew, don’t look any further!

Approximate cost of services:
$8,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Jordan thank you for the great review. We really enjoyed working on this project with you and giving a great finished product for you to enjoy. Let us know if you need anything else.

Dom Randall
Dom Randall
11 reviews Mississauga, ON
7/10

New Patio, walkway and porch

We selected Burl Oak Landscaping based on its good rating on Homestars for a project we did in the early summer of 2018. We had very good meetings with Mark who was friendly as we walked through the ideas for the project. Project was led by Lou'ay and I must say I was impressed on the speed and the quality of the project. I really wanted to give a higher rating however the reduced score was due to client servicing relating to several of the patio stones stained from some liquid from some of the equipment the workers used. I highlighted this to Lou'ay at the end of the project. He said he would take care of it "shortly". Over the past year, I contacted Lou'ay and Crystal approx 23 times by phone, text and email to find out when they would rectify the issue. They were friendly and said they would deal with it as soon as they could however 14 months later they have not made good. They did show up 1 day when I wasn't home however the gate to the yard was locked as they came unannounced. No subsequent effort to come was made despite our frequent communication. At this point, I believe I have been patient and respectful yet I have given up. Its unfortunate because I found the overall job to be quite good.

Approximate cost of services:
$25,000.00
2 of 2 people found this review helpful.
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Company Response

hello Dom. sorry weve been having issues trying to communicate. we are definetly still interested in fixing this issue for you but due to the fact that your back yard gate is locked we are hesitant to gove you a solid date because of constant delays in our industry. weather being the most obvious factor for delaying us. we have shown up twice to fix the issue but with no luck as no one was home and the gate was locked. we will continue to try, and hope we can resolve the issue shortly. Thank you for your patience and I'm confident we will sort this out shortly.

Chris and Denise in Oakville
Chris and Denise in Oakville
0 reviews Oakville, ON
10/10

Front Entrance and Garden Wall Project

We are very pleased with the landscaping done by Burl-Oak Landscaping. Our initial meetings with Mark were very informative and he made some great recommendations for materials and colours. Communication with Crystal went smoothly and she was helpful answering our questions. Louay and his crew did a great job and finished it quickly. When we needed something to be fixed, they came as soon as possible and got it done. Some of our neighbours have even complimented on the polished look of our new front entrance. We hope to have Louay and his crew back in the near future for our backyard!

Approximate cost of services:
$10,000.00
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Company Response

Thank you Denise and Chris. it was a pleasure working on your front walkway and entrance. we are excited to see what designs youll have in store for us for your back yard.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Burl Oak Landscaping

We are a proffesional Design and Build Landscape Contractor. We service the Western Toronto, From Etobicoke to Hamilton and beyond. We take pride in the work we do, and spend time with each an every potential client to ensure the final outcome meets their expectations. We are not your discount Landscaper, we are meticulous, and set high standards for ourselves.

We offer Landscape Design, Contruction, and Lighting. We take on jobs from as small as walkways to as large as complete backyard makeovers. We have Finished carpenters on staff, so consider us your one stop shop for all your outdoor needs, from decks to interlock patio's, flagstone, to complete outdoor (12v) lighting systems.

We look forward to hearing from you.

Lou'ay & Mark

CATEGORIES
Interlocking Stone, Landscape Contractors & Designers, Carpenters, and Swimming Pools, Spas & Hot Tubs
PRODUCTS
Techo Bloc, Navascape, Unilock, Permacon, Best Way Stone BWS, Rinox, Oaks Pavers
SERVICES
Landscape Design, and Construction. Includes Hardscapes (interlocking Pavers, Flagstone, etc...) and Wood Working (decks, Gazebo's, Pergola's etc...), Speciality Products (fireplaces, Stone BBQ's,) Outdoor Lighting (12v LED based lighting system) Basement and bathroom renovations and interior construction December to April
BRANDS
Unilock, Oaks Pavers, Hanson Hardscapes, Permacon, Techobloc, Banas Stone (india Stone Flagstone), Wiarton Flagstone and more.
STYLES
Modern, Antique, Classic, Post modern, Contemporary
SPECIALITIES
Interlocking, Flagstone, and Wood working (Finished Carpentry)
WEBSITE
http://www.burloaklandscaping.com
YEAR ESTABLISHED
2008
NUMBER OF EMPLOYEES
12
RETURN POLICY
N/A
PAYMENT METHOD
Cheque, Cash (HST still applied), VISA, MasterCard, American Express, Debit, Financing
LICENSES
ICPI certification
MEMBERSHIPS
CNLA LO. (LAndscape Ontario) ICPI (Interlock concrete paving institute)
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Please call to discuss any details
BONDED
Yes
PROJECT RATE
Every project is unique
WRITTEN CONTRACT
Yes
WARRANTY TERMS
2 year workmanship warranty. Ask us about how you can get an additional 12 month warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.