More than twenty years in our Mississauga home we discovered a serious problem with water seepage, moisture and mould in our basement. Our basement is fully finished which added to the complexity of resolving the problem. The situation required waterproofing the foundation from the outside which meant that we had to remove all our existing pattern concrete hardscaping as well as rebuild our retaining wall and pool. After interviewing several companies, we decided to place our trust in Burl Oak Landscaping. That proved to be an excellent choice!
The journey started with an onsite meeting with Sales Manager Mark. Although demand for services was high, we had no difficulty contacting Mark to arrange a home consultation. He arrived punctually to review the scope of the project and showed both interest and enthusiasm. Mark was also quick to provide a well-prepared professional quote with appropriate drawings for a price that was within our budget.
The project was later started by Owner Louay who arrived on-site with his foreman and crew. Louay was very on hands directing everyone and some of the work himself. Louay was accessible throughout our project. He responded to our questions when on site or by email when he was away. He was highly responsive.
The crew was excellent and worked well together as a team. They were also very friendly and approachable. I was especially at ease with Foreman Tony. He is an experienced and knowledgeable craftsman who took great pride in the professional quality of the project to the last detail. Tony’s crew was very careful to protect and prevent damage to neighboring properties. Tony was well respected by his crew and was easy and accommodating to deal with.
The final result was outstanding! After a year and a half of renovations, we look forward to enjoying our yard for the first time in two years. We highly recommend Burl Oak Landscaping. They’re experienced, highly service oriented and they get the job done right with pride!