OTS Heating helped me in a situation that I thought was helpless at the time, when my original furnace supplier did not feel my situation was worth their time. OTS was very help right from the beginning as the owner listen to my plight and helped me understand the priorities in addressing my furnace related problems. A visit by him at no cost, in diagnosing the situation help me understand what the problems were and what had to be fixed in order for me to be comfortable with the solutions and that they were really necessary.
The owner was patient and knowable in helping me come to a decision for work a day later. The two technicians showed up as scheduled and both were very knowledgable in what they had to fix. They always attempted to provide me with the best and affordable outcome.
They were able to retain the integrity of the circuitry housing intact by sanding and sealing the large 3 inch rust spot that formed and threating perforation into the control circuits rectified the inner tubing which caused the constant leak, a major elbow reconfiguration for the outtake line where it constantly leaked at the seal joint compromising the humidifier. This was all a reflection of poor workman ship from the original installer who supplied the furnace. The furnace is not that old.
After OTS Heating addressed all the issues, I have had no problems to mention of. I just recently got a call from them to service and follow-up on their prior work. I cannot say that I even got a follow-up call from the company that sold me and installed the furnace. Even after ownership several distress calls to the original furnace servicing company, totally ignored.
I found OTS to be reputable and straight talking. OTS Heating personnel seem to be at the top of their game.
- Approximate cost of services:
- $500.00