I called for a tune up/maintenance on my furnace. Service was completed but a few days later I noticed something was not 100% with it. I called back and was told by the call centre agent that I would have to pay a second fee to get the techs out to diagnose it. I did not agree with this but since it was the middle of the night I asked that a Manager call me the next day. The next morning 1st thing Craig called me and assured me the agent was mistaken and there would definitely be no charge and they would get someone to me as soon as possible!! Tech Luis showed up promptly to the minute he said he would. He was professional, polite, helpful, informative and incredibly thorough. He discovered the issue, explained it to us, fixed it and gave us tips and advice so that it would never happen again. He saved us alot of hassle and frustration and with his tips he has saved us hundreds in possible future costs. We could not asked for a better experience. Boonstra's has always been our go to and this has just strengthened our decision. Thanks!!
- Approximate cost of services:
- $150.00