Ashton Service Group

Drain Services
140-4631 Shell Road Richmond BC V6X 3M4
Write a Review
Write a Review
Website
HomeStars  >  Drain Services in Richmond  >  Ashton Service Group
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

89%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Ashton Service Group

Average customer rating:
9 10 (77 reviews)

Sort by

Jerome L in Vancouver
Jerome L in Vancouver
5 reviews Vancouver, BC
10/10

Kitchen sink repair

My undermount kitchen sink had come loose and dropped. I am a member of the Aston Service Group so I scheduled an appointment with them. Both Caryn and Arlene, in the office, were very helpful and cheerful in scheduling an appointment. Dave showed up on time and was able to fix the sink: This involved taking it out, cleaning out the old caulking and installing it with stronger and more reliable supporting brackets. He had also pointed out and corrected an angle error in the drain pipe. There was a very slow and small leak that was only detected over many hours. Dave came back the next day and spent time to patiently trace and fix the leak. I was impressed by how Ashton and Dave dealt with this. All very professionally done.

Was this review helpful? Yes No
Private User
Private User
Private User reviews Richmond, BC
10/10

Kitchen sink drain fix

Ion Molnar did a great job for us. We had an old crappy install by a cheap previous owner under the kitchen sink that was leaking. He quickly fixed the leak and the tap which was loose. Before he left he wanted to make sure that it was installed correctly so he ripped out the entire p trap and inspected the pipe and found a serious crack in our drain pipe. He quickly removed and repaired it and ensured that we wouldn't have a future leak. He was great and Ashton was awesome. I encourage anyone to phone them if in need.

Was this review helpful? Yes No
Michael in West Vancouver
Michael in West Vancouver
0 reviews West Vancouver, BC
10/10

Patrick D was a super sleuth

Patrick D. was able to successfully diagnose our problem of lack of sustained hot water on our Bosch on demand boiler. Patrick installed a new filter stopping sediment from our inflow radiant heating flowing to the boiler. Patrick was very professional and knowledgeable.

Was this review helpful? Yes No
Keat from Vancouver in Richmond
Keat from Vancouver in Richmond
1 review Richmond, BC
10/10

Air conditioning unit testing and replacement

We called Ashton because our house's central air conditioning unit had stopped working. After performing several high-pressure tests, Wes was able to confirm the locations of the leak. As the condensing unit was quite old (10 years) and used a soon-to-be-obsolete refrigerant, he recommended that we replaced it. His colleagues, Ron and Mike, visited several days later to discuss their recommendations. The evaporator unit and HRV had been installed in the attic. It was difficult accessing to them because of the ductwork (pipes) and support beams. Mike came up with the great idea of installing a catwalk, instead of another access door. Ron gave an honest assessment of the problem and explained to us our options. We ended up installing a new condensing unit with a new ozone friendly R410A refrigerant. We were very impressed with their professionalism, attitude and work ethic. All in all, we were very pleased that we had called Ashton.

Was this review helpful? Yes No
Danica in Toronto
Danica in Toronto
1 review Surrey, BC
10/10

Apartment broiler in kitchen

I needed some work done on my broiler and got sent out Klaus schmidt ( a technician ). He was extremely knowledgeable exspecially with my old broiler tank and was very through with his work. He made sure that I understood everything that was going on or that needed fixed which was very helpful for me. Klaus make sure to double check all his work and when my tank needed a part he drove from surrey bc all the way back to Richmond so the broiler could all be fixed. I was very grateful for this as my schedule is quite busy but he make sure to get it all done so another service call didn't have to be made.

As a young home owner of a new apartment I have gotten in over my head with house renos and costs and he did it very best to help try to get the costs stay as close to my budget as possible. And when I needed to another service call a week later he was very gracious in remembering my budget while still being able to fix the problem and get my hot water working again.

I would highly recommend Klaus schmidt. He is very knowledgeable, efficient and does a great job. I can rest asurred knowing thst my broiler is now in working order and the work was down properly. Klaus did a great job I'm extremely satisfied!!

Was this review helpful? Yes No
robin in Vancouver
robin in Vancouver
1 review Vancouver, BC
10/10

Excellent people and great job

Arlene , Ion and Kevin ,they are super nice person. They provide excellent customer service and they did really good plumbing job. Job has been done with guarantee. Great job ,great people, I will highly recommend to anyone who want to find a trustable Plumbe

Was this review helpful? Yes No
Yisrael from Richmond
Yisrael from Richmond
3 reviews Richmond, BC
10/10

Excellent Service and Repair

I called Ashton Services and spoke with Kevin on the phone. He was pleasant and able to tell me what he thought the issue might be. The same day Kevin came to my house and did a full check of all of the plumbing and figured out what was wrong. He let me know what needed to be fixed right away and what could wait. We schedule a service call for a week later. Kevin was on time, professional, didn't leave any mess, and fixed everything in under 3 hours. I would definitely recommend Ashton Services for anyone that needs a plumber. Moreover, I would recommend asking for Kevin!

Was this review helpful? Yes No
Shin in Richmond
Shin in Richmond
1 review Richmond, BC
10/10

water tank replacement

My experience with Ashton Service Group was great. I contacted the Ashton office to make an appointment because I thought furnace in my house is leaking water. Next day, they came to my house and figured out immediately that hot water tank is actually leaking. One the same day Ion and Kevin worked very hard to replace water tank in very small room. The service was excellent and they have good manner and friendly. In addition, they gave discounted price on new hot water tank. I would highly recommend Ashton Service.

Was this review helpful? Yes No
Company Response

Hello Shin,

Thanks for taking time to leave us a review. Kevin was very happy to read this review last week. Thank you again for taking time to leave us a review, it means a lot to hear from our customers.

Rachel  in Vancouver
Rachel in Vancouver
1 review Vancouver, BC
10/10

HRV service

I have been very impressed with Ashton service. Today I had our HRV serviced and I received a phone call letting me know when they would arrive and also an email telling me who was coming. Tyler and Mike were very professional and friendly. They explained what they were doing and cleaned up afterwards. I would definitely recommend them.

Was this review helpful? Yes No
Company Response

Hi Rachel,

Tyler and Mike make a great team, don't they? We take pride in not only delivering excellent workmanship but also answering all of our client's question so you can make informed decisions about your home.

Thank you again for allowing us to serve you.

10/10

Awesome Experience

My service consultant Jeff came out and fixed my boiler. He was prompt, friendly, courteous, and efficient. Our system is old and there are a few parts that are about to go. He explained that he would start with the most basic and cheapest fix first which did the trick. He gave me a detailed plan of action for the future. I appreciated his frankness and he won my trust. He also cleaned the boiler area and tightened the door on the area. Nice touch wearing the booties over your shoes. Thanks again.

Was this review helpful? Yes No
Company Response

Hi Karen,

Jeff P is our boiler specialist, and it shows! Our goal is to leave your home in better condition than when we leave. Thank you very much for taking time to write us a review and have a great weekend.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ashton Service Group

Ashton Service Group has been in business for 29 years and has earned an excellent reputation for our 100% customer satisfaction by doing it right the first time every time.
Ashton Service Group's hand-picked team members are dedicated professionals who share the company's vision for excellence. We only have licensed and certified technicians and registered apprentices.
We can help you with your plumbing, heating or cooling needs for your home. We proudly service Metro Vancouver from our office in Richmond BC.

CATEGORIES
Drain Services, Heating & Air Conditioning, Kitchen Planning & Renovation, and Plumbing
PRODUCTS
We are not a wholesaler or retailer of parts or materials. We are a service company that can supply and install the brands you want or make recommendations on what product would best fit your needs. We do not offer duct cleaning or service fireplaces.
SERVICES
Plumbing, Heating, Air Conditioning, Gas, Drain Cleaning, Trenchless, Pipe Bursting, Air filtration and Ventilation, Tankless Water Heaters, Furnaces, Boilers, Heat Pumps, Air Conditoners, Mini Splits and Ductless Splits etc.
BRANDS
We can supply, install and repair almost any brand. Please see our website for details at www.ashtonservicegroup.com or call our office for more information at 604-283-2383.
SPECIALITIES
Ashton Service Group services and installs a lot of furnaces, boilers, tankless hot water heaters and heat pumps. We also now are installing more air conditioners such as Mr. Slims, ductless split and mini splits as customers are requesting them more and our summer weather is getting hotter.
WEBSITE
http://AshtonServiceGroup.com
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
50
RETURN POLICY
N/A
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Amex, Financing
LICENSES
All cities in Metro Vancouver
MEMBERSHIPS
PAMA, IREM, LandLordsBC, Richmond Chamber of Commerce, White Rock Chamber of Commerce, ComplyWorks,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WARRANTY TERMS
One year Ashton Service Group labour warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.