The man who took my call was lovely and the entire process was very customer-first and convenient. What upset me was that I spoke to the gentleman on the phone and explained what I needed pickup on (destroyed balcony, brick and metal poles), he explained pricing like the website with a minimum and maximum; however, when the two gentleman arrived Monday morning they told me as soon as there is brick involved it's full price! Why wasn't that explained to me on the phone? I wouldn't have taken the service at $700, but felt like I had to once they were there. For a one hour job, that I had been quoted $400 for from another junk removal service, I'm pretty upset by the end price. We can't afford that and will be behind for months to come to pay that off.
- Approximate cost of services:
- $700.00