We were pleased with Andrew's service level and care throughout the process. We purchased our door and lock from the company many years ago.
Happy with the product however, had an issue recently. Nothing uncommon after several years of use. We reached out to Andrew and offered to drop by the same day. He is experienced and was able to identify the issue right away. While it required a new part, he installed a temporary fix to minimize any impact. He reached out to us to let us know when we could expect another visit. Provided flexibility with dates and times. Fix the problem and works great.
- Approximate cost of services:
- $10.00
- Company Response
Thank you so much! The warranty on the door is for 10 years, and that includes the multipoint lock, of course. So, by all means, I'm happy to come out and deal with it if any issue ever arises. It only affects a very small percentage of our doors, even though, at this point, more than half of them are equipped with a multipoint lockset. I'm very glad that I have manufacturers who back their product so I can service my existing projects with minimum hassle for my clients.
Thank you for your trust, and don't hesitate to reach out if you ever have any questions or concerns!
Andrew
Lusso Design