Deluxe Alarms

Home Automation
Vaughan ON L4K 0B3
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HomeStars  >  Alarm Systems in Toronto  >  Deluxe Alarms  >  Terrible customer service, false contract promises
Kathy in Markham
Kathy in Markham
3 reviews Markham, ON

Terrible customer service, false contract promises

Do not go with company unless you enjoy crappy/non-existent service and fake information added to your contract/profile. When I was trying to cancel my service, they threw a ton of "promotions" at me but nothing that was added to my contract was true:

1) they offered the first 6 months of my 36 month contract as free monitoring. I just found out that my contract is in fact 42 months so the guy who renewed my not only sold me something completely untrue but he left the company shortly after (surprise surprise).

2) at the time of my contract renewal, I also got a new door installed so I scheduled for a technician to come out and reconnect the door contact. I also just found out that on my file, that work was noted to 'reinstall the new equipment as part of my contract renewal' which is 100% BS because I still have the equipment I got 14 years ago! I do NOT have any of this so called "new equipment" installed in my house!

I thought that my contract was up Oct 13 2020 (36 months) but now I can't cancel otherwise I have to pay an early termination fee but how can I pay any fee for equipment that isn't even in my house?! Technically I already OWN this equipment because it's 14 years old!

I've called multiple times, the agents don't care and only tell me "I'll forward this to my manager" but that was 2 weeks ago and no one has called me back.


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