DO NOT USE THIS COMPANY! I have used moving companies before and this was by far the worst. They are cheap but there is a reason and they don't honor their price match.
It was a very negative experience and I am extremely displeased. They took very little care with the stuff they were moving and damaged several items (including dropping my deep freeze off the truck lift). They were unprofessional as they spent the whole time complaining about having another job to do after ours. We have pictures of them driving on our grass (it was not needed to do the unload) in our brand new place and they left the lift down so it tore up our grass. As well they were arguing with our neighbors after they blocked their driveway and they needed to get out (they had to move their truck once during the entire move). They took almost twice the estimated time and arrived almost 30 mins late to start (but still charged me for the original start time). After I had asked if they could remove tvs from mounts and disassemble furniture during the quote, the movers told me that "i have to do it" they wouldn't do it.
My larger concern was at the end I then had to argue over the fuel match that was agreed upon during my quote even though I mentioned this to the driver and we wrote it on the contract before starting (and their advertisements and policy state they price match). I dealt with Brian at the office who said they had to bill the whole thing and would adjust it the following Monday. I have since spoken with Brian several times to deal with my moving concerns and get the reimbursement that was promised to me and advertised. He is not a pleasant man to deal with as he essentially just tries to yell and bully you into accepting what he says (and tells you why you are wrong and that moving companies just get tons of complaints). We have twice agreed upon how to address this situation and both times he has changed his mind and started the process again. Now he won't even answer my attempts at correspondence. He claims to be the "owner/manager" but refuses to be of help. Save the hassle and headaches and pay few dollars more per hour. You will be much better off.
- Approximate cost of services:
- $1,000.00
- Company Response
We do honor our Price Match Guarantee but it has to be with movers that are licensed, insured and been in business for at least ten years. The company that you tried to price match was not one of these things other wise we would honor our policies. We also advertise our requirements to be eligible to price match.
We are only human and we do drop something every now and again. We apologize and would like to remind you that we are an insured company and there for will cover certain damages that occur on your move. Budget City does need you to send an email to us with all the information about your move as well as photos. That we we can begin our damages and complaints process. Thank you.