I have disengaged this company after having Jacob's team clean my house for the past 5 years. The service has deteriorated to the point that I didn't have my house cleaned for 8-weeks. I switched to monthly cleaning instead of bi-weekly clean and it seems created difficulty in schedule a cleaner. One particular clean promised a cleaning date in March but never show up and Jacob couldn't schedule a replacement which means that I have to wait further. This is not a sustainable business model that I could leave with. My cleaning date requested was not met and I can only take what Jacob can come up with in the last minute. Jacob never get on top of cleaning schedule himself and seems like he leave it to the individual cleaners. I did give this company good reviews before, but their service, at least to long term customer like me, has dropped to a point that I need to take my business to somewhere else. Not a pleasant experience.