The Home Cleaning Team

House & Apartment Cleaning
Toronto ON M5R 2E2
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HomeStars  >  House & Apartment Cleaning in North York  >  The Home Cleaning Team
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94%

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Reviews by rating (past 12 months)

Reviews for The Home Cleaning Team

Average customer rating:
9.6 10 (159 reviews)

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GS in Kitchener
GS in Kitchener
0 reviews Toronto, ON
10/10

Spotless deep clean between tenants

I was very impressed by the reviews on HomeStars prior to selecting a company for home cleaning, and Jacob and his team exceeded these expectations. Jacob answered my initial call and provided full follow up details by e-mail. He was very accommodating in terms of arranging for a date and time for the cleaning, and he ensured that I was very happy once the work was done. I have already recommended The Home Cleaning Team to friends, and the new tenants have asked for the name of the company that cleaned the home prior to moving in.

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David Yu from Toronto
David Yu from Toronto
12 reviews Vaughan, ON
1/10

disengaging this company after 5 years of engagement

I have disengaged this company after having Jacob's team clean my house for the past 5 years. The service has deteriorated to the point that I didn't have my house cleaned for 8-weeks. I switched to monthly cleaning instead of bi-weekly clean and it seems created difficulty in schedule a cleaner. One particular clean promised a cleaning date in March but never show up and Jacob couldn't schedule a replacement which means that I have to wait further. This is not a sustainable business model that I could leave with. My cleaning date requested was not met and I can only take what Jacob can come up with in the last minute. Jacob never get on top of cleaning schedule himself and seems like he leave it to the individual cleaners. I did give this company good reviews before, but their service, at least to long term customer like me, has dropped to a point that I need to take my business to somewhere else. Not a pleasant experience.

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Company Response

David. After years of faithful service im sorry that you decided to leave us and with such a sour review. At least you mention that you gave reviews for our service because you and all my current clients know that we dont compromise on quality of work. This is a review you left not about a service but because of lack of service. You did mention in your review that you changed from bi weekly to monthly but you failed to let the good people reading know that you demanded a friday spot and I told you we had none. We have gone through many cleaners over the last 5 years with you and I have never sent a cleaner who wasn't fantastic. I always sent my best. They all enjoyed working for you and you were always very happy because you tipped them and even provided lunch for them and Christmas gifts etc...I am grateful for all the clients I have who stick with us through our staffing issues and our growing pains and are sorry that we couldn't accommodate you anymore. Wishing you the best of luck moving forward.

Alison in Toronto
Alison in Toronto
1 review Toronto, ON
10/10

Thorough, friendly and effective.

The two ladies did an amazing job cleaning my condo. Great attention to detail and left the place cleaner than it's been in a long time. I would happily have them back again and recommend to friends and family.

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Company Response

Thank you Alison for this wonderful review! Please don't hesitate to reach us anytime :)

Jean in Toronto
Jean in Toronto
2 reviews Toronto, ON
10/10

Hard Working

The condo unit needed to be deep clean after tenant moved out. Marilyn was working so hard, I didn't even see her taking a break for the whole time. I felt she is taking her job seriously and very professional cleaner. I will definitely hire The Home Cleaning Team in the future.

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Company Response

Thank you so much for this wonderful review Jean! All our cleaners are trained professionally and we do our best to ensure our clients are happy with the cleaning. We're glad that we met your expectations. Please don't hesitate to reach out anytime :)
Best, Jacob & Team

Ilana in Toronto
Ilana in Toronto
1 review Toronto, ON
10/10

You can trust them!

Great customer service (very nice, easy to deal with, consistent with communication). Cleanings are always very thorough. You can trust them to do an awesome job.

They want to please you — and will!

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Company Response

Thank you so much for the great review Ilana! We are glad that you are happy and satisfied with the job we did! :)

P Chan in Toronto
P Chan in Toronto
1 review Toronto, ON
10/10

Deep clean before move in

We had The Home Cleaning Team do a deep clean of a house we were moving into. It was a big job with many rooms and a lot of areas that needed attention, but they worked incredibly hard and were very thorough. The place felt so nice and clean afterward! The Team had a great attitude and we were very happy with choosing them. Even our parents who helped us move in were so impressed that they asked for the Team's contact information.

1 of 1 people found this review helpful.
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Company Response

Thanks so much for this amazing review! We were very pleased to prepare your home for move in!

susanf1987 in Toronto, Ontario
susanf1987 in Toronto, Ontario
1 review Toronto, ON
10/10

Deep cleaning after renovation

The Home Cleaning Team
647 704 6153
Toronto
ON
M5R 2E2
CANADA

Amazing job with an amazing team! They work hard, fast and efficiently, great attitude and the results beyond our expectation. Jacob kept in constant communication with us and assured that our needs were met. . He gave us flexibility to change our cleaning process in case we were to go over our budget.
The house was spotlessly clean!!! We will hire them in the future the maintain our house sparkling.

1 of 1 people found this review helpful.
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Company Response

Thanks for leaving us a great review!

Private User
Private User
Private User reviews Toronto, ON
10/10

Post-renovation home made move-in ready. Thank you!!

They did an excellent detailed job on our every inch of our new home, post-construction, so it's totally move in ready and I don't have to lift a finger. The house is totally spotless - from the doorway trims to the window frames and everything else in between. They even bleached the cold storage room, top to bottom. We couldn't be more pleased. GREAT work!

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Company Response

Thank you so much for for this wonderful review! Please don't hesitate to contact us in the future!

RKA from Oakville
RKA from Oakville
7 reviews Toronto, ON
10/10

Condo Move Out Cleaning

Gay and Josie did a fantastic job. Our rental condo has never been so clean - even when we lived there! Jacob and Gay were very professional to deal with and timely in their communication. Would highly recommend!

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Company Response

Thank you so much for this wonderful review!

shirley in Toronto
shirley in Toronto
1 review Toronto, ON
10/10

Awesome Cleaning Team

Jacob and his cleaning team did an amazing job in doing a deep cleaning of my newly bought house. I was very satisfied with the end result, very professionally done.

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Company Response

Thanks so much for this wonderful review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Home Cleaning Team

The Home Cleaning Team could also be known as affordable luxury. We vacuum sweep and dust your living/ dining rooms, bedrooms and more! We scrub/ deep clean your kitchens and washrooms. No Job too Unique To Add to Our Repertoire! Please note that we are now booking with a minimum ...
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