I am a first-time home owner and had no experience with furnaces, hwts, and humidifiers etc. I was shopping around for a new furnace and I must say that no other company can come close to Convertible's price.
Luckily, I dealt with Sean (sales person at Convertible). He is an amazing amazing guy. I asked so many questions and he kept answering via email, text, phone patiently. He also dealt with condo corporation promptly.
The technician they sent (on Apr 09 ie. yesterday) had 20 years of experience (but with no attitude) and did everything professionally.
So far, no complaints and the whole experience dealing with Convertible has been satisfactory. They have to do A/C and humidifier maintenance for me next month, so I'll try to update the review with that experience as well.